topic Re: Sony Xperia xz2 suddenly can't connect to Verizon network in XZ Series

Sony Xperia xz2 suddenly can't connect to Verizon network

Aaron1982 — Sun, 03 Feb 2019 00:08:13 GMT

Overnight, my xz2 compact can no longer connect to Verizon network. Tried factory reset, repair with the Xperia companion app, and the SIM card works in other phones.

During the setup after the factory reset, connection and data worked. The last step asked me to download network data to optimize my connection. I have no option but to accept and that's when I lose connection to Verizon network.

Re: Sony Xperia xz2 suddenly can't connect to Verizon network

Uliwooly — Sun, 03 Feb 2019 00:41:11 GMT

@Aaron1982

this might be related to Verizon, you might want to contact them

Re: Sony Xperia xz2 suddenly can't connect to Verizon network

arteitle — Mon, 04 Feb 2019 01:57:23 GMT

I'm having the same problem, first noticed midday today but possibly starting yesterday, that I can't connect to the Verizon network at all. I spent a while on the phone with VZW tech support and nothing helped, including swapping SIMs with another working (Samsung) phone. He had me reset network settings, but I haven't done a full factory reset yet (and if I can I'd prefer not to). My next shot was going to be calling Sony.

Re: Sony Xperia xz2 suddenly can't connect to Verizon network

PeetyMcFleety — Tue, 05 Feb 2019 04:18:02 GMT

I went through this today. The online Verizon rep walked me through activating the SIM card and nothing was working. The factory reset did the trick, but now I have to go back and reset all my stuff.

Re: Sony Xperia xz2 suddenly can't connect to Verizon network

arteitle — Tue, 05 Feb 2019 14:57:46 GMT

I just now did a factory reset and it seems to have fixed it too. I tried to back up as much as I could with the Xperia backup tool and Helium Backup, so hopefully restoring things won't be too tough.

Re: Sony Xperia xz2 suddenly can't connect to Verizon network

laker — Tue, 05 Feb 2019 15:12:18 GMT

I'm fighting the same issue. Thought I had some success this morning rebooting in safe mode. Had service again while in safe mode, however, after switching back to normal it's gone again. And now switching to safe mode doesn't help.

Re: Sony Xperia xz2 suddenly can't connect to Verizon network

marvins_dad — Tue, 05 Feb 2019 18:35:37 GMT

What the **bleep**!

I'm in the same boat!

I noticed yesterday morning on the way to work...but just now went to the Verizon store and got a new SIM...nothing.

I tried the safe mode and that didn't work for me. I guess I am backing up and preparing for a factory reset.

Verizon must have done something if all of us had the same exact issue at the same time.

Re: Sony Xperia xz2 suddenly can't connect to Verizon network

marvins_dad — Tue, 05 Feb 2019 19:10:18 GMT

By the way...my "bleep" was "h-e-double hockey sticks".

Re: Sony Xperia xz2 suddenly can't connect to Verizon network

marvins_dad — Tue, 05 Feb 2019 23:37:21 GMT

Factory Reset did the trick for me as well.

Not too happy with that though...but better than having to go through warranty or insurance to get another phone.

Re: Sony Xperia xz2 suddenly can't connect to Verizon network

Naruto_Sushi21 — Wed, 06 Feb 2019 03:26:00 GMT

Same problem here also. Factory reset did the job for me but 2 days later it stopped working again. Furthermore, I must add that I use a prepaid service from Verizon.

Re: Sony Xperia xz2 suddenly can't connect to Verizon network

laker — Wed, 06 Feb 2019 13:29:45 GMT

And so, it worked all yesterday afternoon. I did not do a factory reset. This morning after powering on, it's gone again.

I can see the signal come in for a faction of a second on power up. Service is fine with the SIM in another phone.

XZ2 Compact, No SIM with New Update using Verizon

Makkabeus — Wed, 06 Feb 2019 15:23:53 GMT

I am using the XZ2 Compact and the recent update (as of Feb 6, 2019) removed my phones ability to use my SIM card.

I am in the Verizon network (LTE and CDMA)

I did the standard, restart, try different SIM cards, but a factory reset allowed my phone to work to receive calls, text and data.

Please let your engineering team of the possible firmware/software issue.

Thank you.

Re: Sony Xperia xz2 suddenly can't connect to Verizon network

buddy89 — Thu, 07 Feb 2019 04:40:02 GMT

Same issue! Phone stopped recognizing my sim card yesterday and wouldn't let me connect to verizon's network. I even replaced the sim card - no luck. Just did a factory reset, which fixed the problem but very much not idea. This is actually the second time this has happened to me. Had to factory reset that time too. (For what it's worth, booting in safe mode didn't help me out either time, which suggests to me this isn't an app issuee.)

Re: XZ2 Compact, No SIM with New Update using Verizon

Brokexz2 — Thu, 07 Feb 2019 08:11:38 GMT

I am having the identical problem with my phone as well, I just spent an hour on the phone with Verizon and they have little to no information about this phone. It has to be the latest version of the xperia firmware update. My sim card works fine in my old phone. The mobile data and call connectivity dropped at about 9pm pst today 2/6/2018. Safe mode does not change it and I did a network reset as well. Only thing I have left to do is a factory reset and turn off auto updates. I wish I could revert back to the december firmware update that allows you to access the sim card. This is beyond dissapointing because I don't have a land line and this is my business phone.

Re: Sony Xperia xz2 suddenly can't connect to Verizon network

Warrencgo — Fri, 08 Feb 2019 11:52:31 GMT

Any resolution from Sony to this problem yet? I'm in the same boat, lost connection yesterday. Verizon has an open ticket for me to look into this but so far no response

Re: Sony Xperia xz2 suddenly can't connect to Verizon network

JT160 — Fri, 08 Feb 2019 15:19:44 GMT

Same issue here. Activated a newly purchased XZ2 Compact on 1/31/18 and all was perfect until I entered an area of weak/no service. After the phone disconnects from the mobile network, it will not reconnect unless a factory reset or software repair is performed. I have been able to duplicate this issue several times. Fortunately I am able to return this phone to the retailer for a full refund. It's a shame because I otherwise would be very happy with it. Maybe I will purchase again if/when Sony corrects this issue.

Re: Sony Xperia xz2 suddenly can't connect to Verizon network

Strampke — Sat, 09 Feb 2019 15:47:56 GMT

What about this:

Settings-> system->advanced->reset options->reset network settings

After that goto your provider's site and look for apn settings and follow the instructions.

Re: Sony Xperia xz2 suddenly can't connect to Verizon network

arteitle — Sun, 10 Feb 2019 13:46:13 GMT

The problem has come back again for me, suddenly yesterday evening without any obvious trigger or cause. I'm assuming I'll need to do another factory reset to correct it, which obviously isn't acceptable. I'm planning to call Sony support, but I expect they'll either tell me to do a reset or want to replace the phone, when it seems like the problem is more widespread. Does anyone have any ideas for how to engage Sony or Verizon engineers who can actually investigate what's happening?

Re: Sony Xperia xz2 suddenly can't connect to Verizon network

Woodardhsd1 — Sun, 10 Feb 2019 15:25:11 GMT

This happened to my wife's phone yesterday. Contacted Verizon but they weren't much help.

Re: Sony Xperia xz2 suddenly can't connect to Verizon network

HeadMelter — Sun, 10 Feb 2019 18:52:22 GMT

I had this issue too, but I fixed it by using the "software repair" option on the Xperia Companion. I think it's related to the last update. Sony needs to get this fixed.