topic Android update xz1 problem in XZ Series

Android update xz1 problem

SFRajani — Fri, 01 Feb 2019 20:13:04 GMT

I recieved android system update message and accepted but after the completion phone is locked. I am not able to unlock with neither finger print nor password. It even does not read SIM card...please help...thanks in advance.

Re: Android update xz1 problem

arunvaikom — Fri, 01 Feb 2019 20:27:19 GMT

Iam also facing the same problem.. I think it is a Sim card slot issue. So iam going to Sony service..After that they identify it is a software issue. They are asking me to wait new updates.

Regards

Arun

Re: Android update xz1 problem

Uliwooly — Sat, 02 Feb 2019 00:09:14 GMT

@SFRajani @arunvaikom

What if you reinstall the latest update with XC?

Re: Android update xz1 problem

SFRajani — Sat, 02 Feb 2019 04:30:55 GMT

Phone is not allowing to do anything phone is locked n not able to unlock

Re: Android update xz1 problem

Sanche101 — Sat, 02 Feb 2019 05:18:58 GMT

Please write how to solve the problem with the update bug? I hesitate to install updates. Since all the latest updates lead to a malfunction of XZ1.

Re: Android update xz1 problem

arunvaikom — Sat, 02 Feb 2019 05:35:34 GMT

Please remove the second Sim and restart.It will work. If it is not working please switch off and switch on. Don't put the second Sim now.

Re: Android update xz1 problem

Sanche101 — Sat, 02 Feb 2019 10:29:23 GMT

Please tell me why, after the upgrade, do you need to reanimate the XZ1? Updating should fix bugs, not create additional bugs and breakdowns! I recommend disabling the XZ1 update feature.

Re: Android update xz1 problem

Chrisbouk — Sat, 02 Feb 2019 16:19:25 GMT

I just find a problem by trying to take a video with slow motion! When you choose the slow motion mode, at the same time the screen becomes very dark! So the selection of slow motion is unusable..?

Please fix it!

Re: Android update xz1 problem

arunvaikom — Sat, 02 Feb 2019 17:01:50 GMT

We have to wait for the new updates to ressolve this issue.

Dont update to 47.2.A.6.30 this update make these all issues.

Re: Android update xz1 problem

Lindstrom — Fri, 08 Feb 2019 12:56:03 GMT

I had same issue after v. 47.2.A.6.30 update at 25/01/2019. And it seems I've fix this.

1. Remove all SIMs from phone - after this you'll be able to unlock your phone

2. Install Sony Xperia Companion to PC and plug phone to it. Unlock phone make it be able to transfer files over USB as Companion asks.

3. Backup your content (if it crucial) via Backup feature
4. Repair device via Repair feature (this will delete all user data from phone)

The repair feature downloads latest firmware from Sony and for my XZ1 it was v. 47.2.A.6.30-R7C (this version shows Companion while fixes phone)

It seems R7C have fixes for this issues but not released for update via air

Re: Android update xz1 problem

Sanche101 — Sun, 10 Feb 2019 13:43:29 GMT

After installation is the update. Who will I recover all applications, passwords access, contacts on my XZ1?

Re: Android update xz1 problem

Pepe123986 — Mon, 25 Feb 2019 19:54:49 GMT

I tried to repair with Companion without the SIM and the errors were not corrected either.

I hope that an official update from Sony solves this. If everything goes wrong I do not buy an Xperia anymore

~~Yo intententé reparar con Companion sin la SIM y tampoco se corrigieron los errores.~~

~~Espero que una actualización oficial de Sony solucione esto. Si todo sigue mal no compro más un Xperia~~

@Pepe123986

I've edited your post as this is an English only forum, you can use Google Translate to reply and/or post.

Re: Android update xz1 problem

Sanche101 — Tue, 26 Feb 2019 08:17:15 GMT

If Sony cannot repair the malfunction. Require sony to replace Experia XZ1 with a new serviceable XZ1 - or return the money by check.