topic Re: Phone.rebooting in XZ Series

Phone.rebooting

Fizz_daz — Thu, 31 Jan 2019 23:40:04 GMT

I am at my wits end here with this. My xz2 compact sometimes crashes when in use will freeze and then reboot. When left overnight will reboot very frequently and also depleat the battery. I have reset with companion many times and still does the same even when clean installed with no apps other than what the phone comes with and in safe mode. I sent in for repair.it was returned with no fault found. It is nothing but a brick as when. It reboots it also looses sim card so has to be rebooted manually to get it back. Any other suggestions other than binning it?

Re: Phone.rebooting

Uliwooly — Fri, 01 Feb 2019 00:19:42 GMT

@scoobyfizz

Try this, test the phone without a SIM card, if you don't experience any issues then its a faulty sim card

Re: Phone.rebooting

skycamefalling — Fri, 01 Feb 2019 05:05:37 GMT

Also without SD-card, in case you have installed one.

If you did the software repair and the phone still crashes without any apps installed and without SIM and SD card, then it's obviously a hardware defect and the phone should be repaired or replaced.

Re: Phone.rebooting

Fizz_daz — Fri, 01 Feb 2019 07:10:45 GMT

I had thought this. However the sim and sd card have been functioning in my x compact for the last week perfectly OK. I did also try without sd card but not sim and still the same. I can't understand to be honest

Also if you read above sony sent my phone back with no fault found yesterday.

Re: Phone.rebooting

Uliwooly — Fri, 01 Feb 2019 07:21:08 GMT

@scoobyfizz

you are not going to like my reply but, you will have to contact them again, Local support to get it inspected once more.

Re: Phone.rebooting

Fizz_daz — Fri, 01 Feb 2019 12:12:09 GMT

thought as much... the worrying thing as well is that the software repair I have just done also took three attempts to get to work and basically nearly bricked my phone.... There must be something wrong. However I did give a very detailed explanation on the return of the fault but was just returned saying all tests passed no fault found..... AGGGH!

Re: Phone.rebooting

Strampke — Thu, 07 Feb 2019 11:24:30 GMT

@scoobyfizz

How is the situation now?

Problem solved or still on AGGH!

It looks like you checked and doublechecked everything.

One thing not mentioned. (though I cannot imagine you did not check)

Battery charged before doing software repair?

Re: Phone.rebooting

Fizz_daz — Thu, 07 Feb 2019 13:23:28 GMT

I got the phone to repair eventually however problem still exists. I have gone back to my x compact whilst I decide whether to ebay the xz2c....

Re: Phone.rebooting

Strampke — Thu, 07 Feb 2019 17:30:43 GMT

The phone has been repaired and the problem remained?

Not any difference?

Strange!

Explain...

Re: Phone.rebooting

Fizz_daz — Fri, 08 Feb 2019 10:05:35 GMT

Yep software repair done and no difference. Service centre say no fault...

At a loss. This has only appended since android 9.0. So I think it is os based. I'm basically binning this phone to be honest now and putting it down to a bad experience.

Re: Phone.rebooting

Strampke — Sat, 09 Feb 2019 16:10:01 GMT

@scoobyfizz

Last chance.

- on device delete all google accounts

- load battery to >80%

- take SIM and SD card out

- do the software repair with xperia companion again and follow point 2B on the post indicating that the device cannot be detected.

- Do not restore any app (except the ones Google automagically uploads).

What is the outcome of this experiment?

Reading your posts I am convinced it is some hardware issue. (is the usb port clean?)

Re: Phone.rebooting

Fizz_daz — Sat, 09 Feb 2019 16:29:11 GMT

Been there and done that....

I'll even tell you that when I have done a restore with no sd and no sim and not let any apps install it does the same and then even if rebooted into safe mode after this it STILL does it. Hence why I sent it back as faulty which apparently it is not...

Re: Phone.rebooting

Strampke — Sat, 09 Feb 2019 17:15:28 GMT

If I were you I would send it for repair again and refer to this thread on talk.sonymobile.com

Re: Phone.rebooting

Fizz_daz — Sat, 09 Feb 2019 19:15:23 GMT

Sell it or bin it seem good at the moment to be homest...