topic Re: Losing GPS location while using Maps/Runtastic in XZ Series

Losing GPS location while using Maps/Runtastic

Ceridwen — Wed, 24 Oct 2018 08:12:11 GMT

This started happening approximately 2 month ago.

I'd get into my car, start up Google Maps, enter my destination and start driving. Everything fine. Then after a seemingly random point in time the GPS position "is lost" and my XZ1 is searching for a GPS signal. This can go on for over 30 minutes (that's as long as i waited at max so far). Turning GPS off and on again seems to help for a few minutes and then it's lost again.

Same goes for Runtastic. I run for a while and midway through, the XZ1 loses the GPS position.

I now made it a habit to reboot my smartphone right before going for a run or using Maps, but seriously, THAT can't be the solution...

I've already done a factory reset and the problem still persists, Android is up to date, i don't know what else to do... Please help?

Re: Losing GPS location while using Maps/Runtastic

Aimski — Wed, 31 Oct 2018 19:42:40 GMT

I have the exact same problem.

It's very frustrating as I rely on my phone's GPS navigation to get places.

The GPS test in the support app says everything is fine.

It works OK for a little while after switching the phone off and on agai but it never lasts.

Please does anyone know a way to fix this?

Re: Losing GPS location while using Maps/Runtastic

zeratul — Mon, 05 Nov 2018 17:18:04 GMT

I'm having similar problems, but restarting doesn't help. I'm wondering if it's a hardware or software problem and if it's worth sending the device for a repair or not...

Any word by sony on the issue?

Re: Losing GPS location while using Maps/Runtastic

Tizer — Mon, 05 Nov 2018 21:27:12 GMT

It might be software if you guys are on the latest software patch because I'm still on the August Patch and I have not had any problems. I do use navigation a lot.

A good App for testing your GPS is the GPSTest app by barbeauDev. Not the one with a very similar name which is full of Adverts.

Re: Losing GPS location while using Maps/Runtastic

Anjomi — Sat, 17 Nov 2018 07:40:28 GMT

I had poor gps reception, and eventually had to send it back to Sony (twice). They replaced the antenna and the main board. It seems to work OK now.