topic Re: Sudden Death in XZ Series

Sudden Death

Shub2 — Tue, 23 Oct 2018 18:28:24 GMT

Hey guys.

My XPERIA XZ PREMIUM has got the same problem too. It is dead. Even when I plugged it, it doesn't respond.

I want to know what will sony do the phone when it's still in warranty and if the phone can't be fixed, what wi they do?

Re: Sudden Death

disimes95 — Thu, 25 Oct 2018 13:30:06 GMT

Hi @Shub2

Does this happen after any software update?

if your phone is still in warranty, and since this a global forum, I recommend you to contact your local support team so they can guide you through all the septs needed!

Please, let me know how it goes!

Re: Sudden Death

Shub2 — Thu, 25 Oct 2018 18:20:30 GMT

Sure I will. As the device was bought in Dubai and as we don't have a Sony support team in Mauritius, I'll have to wait unit my father goes to Dubai.

Feel really sad about the phone tho..

Re: Sudden Death

disimes95 — Fri, 26 Oct 2018 13:25:26 GMT

@Shub2

I understand the feeling. I have myself an XZ Premium and love the device!

I really hope that you get the phone repaired soon!

Please, let me know how it goes

Re: Sudden Death

KC86 — Wed, 07 Nov 2018 20:44:14 GMT

That's all it does. They will never explain why I don't even know why they are still selling this phone.

Very poor cusomer service from so called escalation manager Ash. Mine has been repaired 8 times in total.

They must be hiring unexperienced technicians.