topic Sim card does not recognize in XZ Series

Sim card does not recognize

Kakapaixao — Sun, 21 Oct 2018 19:33:05 GMT

Comprei meu celular dia 19.10 e juntamente comprei um nano chip para utilizar nele, aguardei o prazo de 24hs que a operadora me deu para utilizar a rede, então passou o prazo de 24hs e nada do chip funcionar no aparelho sempre informando rede indisponível, troquei de chip e da mesma forma, rede indisponível então percebi que o problema é no aparelho, voltei a loja em 24hs informaram que a Sony não autoriza troca na loja Nagem e estou aqui no prejuízo, paguei caríssimo e estou com o aparelho inutilizado. Preciso que vocês resolvam meu problema imediatamente pois fiquei sem aparelho e sem chip..

bought my cell phone on 19.10 and I bought a nano chip to use it, I waited for the 24hs that the operator gave me to use the network, then the 24hs passed and nothing on the device always works on the network, chip and likewise, network unavailable so I realized that the problem is on the device, I went back to the store in 24 hours informed that Sony does not authorize exchange at the store Nagem and I am here at the loss, I paid very dear and I have the device unused. I need you to solve my problem immediately because I was without an appliance and without a chip ..

Re: Sim card does not recognize

Jonas — Tue, 23 Oct 2018 14:27:35 GMT

Hi @Kakapaixao, sorry to hear about this.

Your question has been translated to English as this is an International forum, please post any replies in English.

Have you tried with a different SIM card in the device that you know is activated? For example, if you can borrow one from a friend, colleague or family member.

Regarding exchange and so forth, this is a Global user based forum and the routines may vary between markets, so please get in touch with your Local support team, as they will be able to provide a more detailed answer than I can.

Keep me posted!

Re: Sim card does not recognize

Supertomwellin — Wed, 31 Oct 2018 00:09:52 GMT

The 1 year warranty expired so Sony will not take care of you at all Just like Hp devices. This will be the second company I will not be buying from.Believe it!

Re: Sim card does not recognize

Jonas — Tue, 06 Nov 2018 11:22:36 GMT

Hi @Supertomwellin, welcome to our forum!

That depends on which market/region you are situated in, since we do offer a 2 year warranty in some markets/regions.

For further information about the warranty terms in your market/region, please get in touch with your Local support team and they will be able to provide you with a more detailed answer!