topic Mobile data does not work for few apps in XZ Series

Mobile data does not work for few apps

Adciur — Fri, 25 Jan 2019 08:47:30 GMT

To the point.

Phone: XZ Premium (2018)

System: Android 9 (47.2.A.6.30)

After android 9 update, few apps can't connect to the internet via mobile data.

Everything works perfectly fine while using WiFi.

Apps that do work:

- Messenger (FB)

- Netflix

Apps that do not work:

- Spotify

- 9gag

- Chrome (it opens first page after search and that it loses connection)

- Google Maps (once in a while it can download traffic data but most of the times it simply goes straight to offline)

- Youtube (it works like 1 in 10 times)

I do have a lot of mobile transfer available.

I have made the following diagnostic attempts:

- I restored factory setting ~3 times

- I put my SIM card into another smartphone and problem did not occur on this device.

Please let me know if that's a software issue that i can solve on my own or is it something hardware related and I need to use my warranty.

Thanks,
Adam

Re: Mobile data does not work for few apps

NunoSEN2 — Fri, 25 Jan 2019 12:15:12 GMT

Hi @Adciur ;

What is probably happening is that the APN settings of your mobile network are not correct.

Go to settings>network and internet>mobile network>advanced>Access Points (APN)>+ or change the existing values (look for the correct settings online or contact your mobile operator for them).

P.S.- I am supposing that you already downloaded the settings going to settings>network and internet>internet settings>accept but it still doesn't work.

Re: Mobile data does not work for few apps

Adciur — Fri, 25 Jan 2019 13:15:45 GMT

It took me some time to dig the correct APN but that was the problem.
I guess i didn't know that APN can be partially correct.

Thanks a lot!

Case closed