topic Re: Android 9 volume in XZ Series

Android 9 volume

Capn — Fri, 12 Oct 2018 07:57:17 GMT

Just had the new update. Now though, the volume keys only alter the media volume, not the ring/notification volume. Only got the option to put ring into vibrate mode or have to go into the settings. Is there a way to change this as I can't find one?

Re: Android 9 volume

Jonas — Fri, 12 Oct 2018 08:09:28 GMT

Hi @Capn, welcome to our forum!

In Android 9.0 (Pie), the volume keys will only adjust the media volume. This is different from previous versions of Android, where ring tone volume was the default setting.

There is no way to change this setting in Android Pie. However, there is a toggle button for the three ringer modes just above the on-screen volume slider, which lets you turn the ringer off and on with a single tap. During calls, the volume keys will adjust the speaker volume for call audio, and the on-screen volume slider will show an additional column for this.

If you want to adjust the ring/notification volume, tap with your finger on the volume up or volume down button on the side of your device > tap the little cog wheel just below the volume slider > adjust the ring and notification tone in here.

I hope that answers your question!

Re: Android 9 volume

Capn — Fri, 12 Oct 2018 08:21:03 GMT

Hi Jonas

Thanks for that. It does answer the question and also reassures me that I'm not going mad! 🙄

Re: Android 9 volume

Jonas — Fri, 12 Oct 2018 15:28:44 GMT

Hi @Capn, you are very welcome and this is a part of the the new Android Pie update, so you are not going crazy!

Have a nice day and a great weekend and let me know if there is anything else I may assist you with.

Re: Android 9 volume

Aboutfivebucks — Fri, 12 Oct 2018 22:02:34 GMT

Thanks capn for asking question.

Cheers Jonas for quick response.

I'm finding changing ring tone volume a bit frustrating now but look like I'll have to live with it.

Re: Android 9 volume

Capn — Fri, 12 Oct 2018 23:06:46 GMT

Same here, might sound odd to some but it's a phone first and needing to change the media volume, when not playing media, seems a bit daft to me. But as you say, looks like we've got to get used to it!

Pie Volume control

Boose — Fri, 19 Oct 2018 01:54:07 GMT

The Android Pie Update took away the convenience of adjusting the volume on my Ring and Notification's. I now have to open up the sound settings to do so.

Re: Android 9 volume

Jonas — Fri, 19 Oct 2018 14:32:56 GMT

Hello again everyone!

@Aboutfivebucks, you're very welcome and I'll make sure to forward your feedback regarding this, but do note that I can't promise that this can/will be changed.

@Capn, that is very true! I don't really change the ring volume at all, since I use the scheduled Do not Disturb mode to have my device be silent during working hours and when I sleep, but if you use change the volume quite a lot during the day, there are some more steps in Android Pie. I'll make sure to forward your feedback as well!

@Boose, I merged the post you made to this one, since this one has a solution, so please take a look at the solution.

Have a great weekend of all you!

Re: Android 9 volume

Aboutfivebucks — Thu, 25 Oct 2018 10:17:38 GMT

Today I had the perfect solution. For a short while I used the side volume adjustment button and I had two boxes appear on the right side of the screen. One was media volume (which we are all getting) and the other was ring volume. It was the perfect solution.Side by side.

Unfortunately I can't replicate it after closing down a number of apps.

This is frustrating. I'll continue to try and see if there is a relationship between apps and the choice of volume adjustment. The adjustment looked similar to this image I googled below

Re: Android 9 volume

Aboutfivebucks — Sun, 28 Oct 2018 00:13:18 GMT

There is a small window of opportunity just after I recieve a text to adjust the volumes in the window below. Easy to replicate.

Re: Android 9 volume

najodleglejszy — Tue, 06 Nov 2018 12:09:30 GMT

yes, the additional slider simply shows up when the phone is ringing or playing a notification.

Re: Android 9 volume

salaine — Tue, 27 Nov 2018 22:37:04 GMT

Yeah, i noticed the same, but its stupid. There should be bouth of them all the time. I really hope that they fix this issue in some update. Overall the phone is been some sort of disapointment, beside the camera..

Re: Android 9 volume

Wierzej — Wed, 28 Nov 2018 19:25:56 GMT

All of you are very kind and polite, I'm surprised and appreciate this. It's really annoying to digging in the settings to change the volume of the ringtone. It was so useful. Not to mention about other features and changes (some of my playlist gone) It's quite sad that when I called the Sony helpline re: missing volume adjustment the only answer was reinstalling the software. 😭 Thankfully, my gut feeling told me not to doing this.

PLEASE, GIVE ME BACK MY USEFUL DEVICE. 🙏

Re: Android 9 volume

Jonas — Fri, 30 Nov 2018 14:32:04 GMT

Hi @salaine and @Wierzej,

There is no setting that will change it back to how it worked in Android Oreo, as this is default behaviour for Android Pie.

I will of course forward the feedback from the both of you though, but I can't promise that there will be a change.

Have a nice weekend and thanks again!

Re: Android 9 volume

Wierzej — Fri, 30 Nov 2018 16:01:16 GMT

Thanks for your reply.

I'm only wondering why nobody asked me if I'm happy about such significant change? In my profession, before I chop off someone's hand is well seen to have his permission.

How important is to the Mankind if I use Oreo or Pie?

Re: Android 9 volume

Myers1812 — Sat, 22 Dec 2018 09:45:33 GMT

I am finding the volume control very irritating. I need to have my phone on all the time but depending on where I am within the day I need to adjust the volume and having to go into the settings is not quick and it also plays a sample of the volume. This needs fixing ASAP. Why can't the volume and media sliders be together??!!

Re: Android 9 volume

Capn — Sat, 22 Dec 2018 13:06:35 GMT

I agree Myers, I've kinda got used to it because I've had to but the sample playing is just damned annoying and unneccesary.

Re: Android 9 volume

Jonas — Wed, 09 Jan 2019 13:56:32 GMT

Hello everyone and sorry for my late reply. I have been out of office due to vacation.

@Myers1812, This is how it works in Android Pie and it can't be changed, however I can understand that it's maybe not as important having to listen to the ring tone when you are adjusting it every time. I'll will forward your feedback!

@Capn, thank you for your feedback as well!

Have a nice day!

Re: Android 9 volume

Wierzej — Wed, 09 Jan 2019 16:12:56 GMT

Please don't say that. Usefulness of the device significantly declined after the software upgrade. It isn't only the case of volume control but the camera app is more difficult to use, alarm clock as well and certification of the web pages etc...

Is not fair to change someone's device without his permission.

Re: Android 9 volume

Hezer — Thu, 10 Jan 2019 16:56:01 GMT

I'm also joining the bandwagon of customers unhappy with this change.

And yes, I know it's Google who has changed this functionality. And I don't think Google has any plans to fix it before Android 10.

So, I'm only hoping that with enough feedback, Sony might see it as a good thing to provide fix for this. Even just adding some kind of button to expand the volume sliders to show Ring and Alarm (the UI already exists). Going to settings to adjust volume and then have it play your ringtone at that volume is annoying.