topic Re: system ui has stopped after Pie Update in XZ Series

system ui has stopped after Pie Update

amend1982 — Tue, 08 Jan 2019 04:35:56 GMT

Hi,

Since the Pie Update on My Xperia XZ Premium.

The perfomance is terrible and the i cannot interact with the touchscreen some of the time.

This requires hard reset and is happening over 10 times per day.

Have performed a system recovery using Xperia Comapanion.

Has not solved problem.

Also the volume up button isnt working anymore.

Regards,

Andrew

Re: system ui has stopped after Pie Update

disimes95 — Wed, 09 Jan 2019 09:09:30 GMT

Hi @amend1982

So sorry to know that!

Since you already performed a software repair, I recommend you to contact your local support team and explain the whole situation and if the phone needs to be examined.

Re: system ui has stopped after Pie Update

liew5604 — Sat, 12 Jan 2019 06:20:56 GMT

Facing same issue... Every time after upgrade firmware, the phone more terrible... This pie are the worst. Some time ui stopped, sometimes system hang...cannot click home or back button. Factory default still the same. Rubbish software development in sony Xperia xz premium

Re: system ui has stopped after Pie Update

DAN3MK — Sun, 13 Jan 2019 09:57:02 GMT

Mines exactly the same, since updating to pie 9 I keep getting system ui not responding plus the volume up button hardly works, I have the same phone and also done a software repair via Sony companion and still no joy it's driving me mad. have you come across a fix?

Re: system ui has stopped after Pie Update

Qatrium — Sun, 13 Jan 2019 10:16:21 GMT

@DAN3MK

Having a non-functional physical key might indicate a hardware issue. You should contact your local support and get the phone inspected by a professional.

Re: system ui has stopped after Pie Update

liew5604 — Sun, 13 Jan 2019 19:47:02 GMT

I gave up... Flash rom... PIE rom... Now so far no error msg...

Re: system ui has stopped after Pie Update

Lighthouse93 — Fri, 29 Mar 2019 05:42:31 GMT

Experience the same issue too. Totally frustrating. Phone hang. Screen freeze. Auto restart many times a day. Volume up not working. Done software as they suggested. Nothing improved.

Sending the phone will mean paying and I'm skeptical there's a solution.

As I typed here, my Sony has hang twice and self restart on its own.

I've called Sony and they said they didn't much feedback regarding such an issue when I now find so many others having the same problem. Is this a self denial issue? I am expecting better service from Sony but I'm disappointed. Even more angry as I use my phone to work and communicate with clients. 😡😡😠

Please let me know if anyone manage to resolve by sending phone in for Sony to service. Appreciate.

Re: system ui has stopped after Pie Update

liew5604 — Mon, 01 Apr 2019 01:27:48 GMT

On last February, i send My Sony Bye bye Sony. Hellow Samsung Note9

Re: system ui has stopped after Pie Update

mahesh911 — Mon, 01 Apr 2019 12:46:51 GMT

hey guys literally everyone posts problems and issues after a pie update... specifically says after pie update... anyone tried going to back to oreo.. flashing the last working oreo version to see and check if its hardware problem or not. if flashing is tricky guess u can ask service centre to install oreo firmware and then check how its working. if same problem persists then only u can confirm its hardware issue and not pie update issue.

Re: system ui has stopped after Pie Update

MartinLeeCummin — Wed, 03 Jul 2019 06:31:40 GMT

I'm going to take a wild guess and assume everyone here has had the phone for close to 2 years. This just seems like another business trick to get us to buy new phones. Apple and Samsung have been caught out on this, I'm going to assume Sony has just not been caught yet.

My phone which is due for upgrade in 2 weeks has also been giving issues after an update 2 months ago. Volume up button stopped working even longer before that. System UI not responding comes up almost every time i unlock my phone.

It is disgraceful that a compnay of this size purposefully releases bugs to older phones in hopes of more business. Sony will not see me as a customer again.

Re: system ui has stopped after Pie Update

yanivush — Sat, 03 Aug 2019 21:24:42 GMT

Hi, you re right. I have this Phone(Sony experia xz premium) for 2 years and cost a lot of money..

After pie update: first thing was gone is sensor button, After that volune up button and now Ui problem, which stops or freeze phone every time and I need to wait for response or to make Hard reset..

ITS NOT HARDWARE PROBLEM! ITS SOFTWARE PROBLEM.. SO MANY PEOPLE HAVE THE SAME ISSUES!!

NEVER BUY SONY PHONE AGAIN.. Thanks, But NOT Thanks..

Re: system ui has stopped after Pie Update

Slevin91z — Mon, 05 Aug 2019 13:01:04 GMT

I confirm, since the last update the phone no longer works well, from continuous freeze, to the fingerprint sensor and from the keys.

Re: system ui has stopped after Pie Update

Fetichamu — Sun, 15 Sep 2019 07:00:41 GMT

I have the same problem!!! Sometimes its imposible to unblock. The screen dont respond. Please sony, we all need help with this!!! Its not fare for us. We trusted the xompany...

Re: system ui has stopped after Pie Update

Arsenal0095 — Mon, 16 Sep 2019 22:08:05 GMT

Same problem.

System UI isn't working.

Volume up key not functioning.

When System UI isn't working phone freezes and I have to wait 3 minutes so my phone restarts automatically without me touching anything!

This is really frustrating and my job requires to have an immediate access to make phone calls if an emergency arises. I hope this issue could be resolved from Sony's development team because it's not my specific phone that has the problem but several other people. My logic tells me that an update ruined our phones and we the users have no fault in that.

Re: system ui has stopped after Pie Update

MJ4875 — Mon, 04 Nov 2019 13:11:34 GMT

I wouldn't waste your breath on here. The support is minimal from Sony and they just don't care about their customers. Move brand, that's what I'm going to do....although Samsung and Sony just as bad.

Re: system ui has stopped after Pie Update

MpeN — Sun, 09 Feb 2020 08:25:37 GMT

Why are this people silent