topic Re: touchscreen ghosting swipes in XZ Series

touchscreen ghosting swipes

Cakeforcat — Sat, 29 Sep 2018 07:28:35 GMT

Since the September uodate I have a serious issue. Along with the call receiving bugs described on other topics I also have a problem with ghost swipes. Sometimes my phone gets into a "state" that triggers the notification slider even though I'm just typing, swiping or generally touching somewhere else. I can't fix it in any way I can only wait like 30 seconds before it goes back to normal. Any help?

Re: touchscreen ghosting swipes

ArvinLau — Sun, 30 Sep 2018 06:14:24 GMT

seems like I have the same situation

Re: touchscreen ghosting swipes

Flux1 — Sun, 07 Oct 2018 11:31:14 GMT

I've got the same issue. Did you find a solution yet by any chance?

Re: touchscreen ghosting swipes

Daemonia — Thu, 06 Dec 2018 20:36:03 GMT

Well, same issue on my end. And I almost thought having dropped it (just a minor scratch) might have caused it.

Happens a lot in games here while tapping certain zones in the screen. But that differs as well.

Let's hope it is a firmware thing that's fixable (Android Pie / 9.0.0 running here) and soon too.

Silly thing is that it seems to be intermittent so pretty hard to reproduce. That said, I read a lot of people having general touch issues (dead zones, needing to swipe 5mm before the device registers anything) so this better *be* fixable by firmware or else what... Recall?

Re: touchscreen ghosting swipes

noname001 — Fri, 07 Dec 2018 22:41:20 GMT

Try changing the display size to something else to see if to solves it?

Re: touchscreen ghosting swipes

mocas — Tue, 16 Apr 2019 17:48:04 GMT

I have this exact problem, it's extremely annoying, happens sporadically. Sometimes a lock/unlock fixes it for a time, this seems like a software problem. Any news?

Re: touchscreen ghosting swipes

Strampke — Tue, 16 Apr 2019 18:06:48 GMT

I don't have an answer but investigating is always a good start.

- do you have five mode activated (sorry - supposed to be glove - autocorrection)

- does it happen in safe mode too?

- do you have a screen protector

Re: touchscreen ghosting swipes

mocas — Tue, 16 Apr 2019 20:27:55 GMT

I don't have a screen protector, don't know what five mode is. And to test in safe mode I would have to run it continually, it's not feasible.

Glove mode is off and the phone passes all Xperia Tests.

Re: touchscreen ghosting swipes

Strampke — Tue, 16 Apr 2019 21:49:05 GMT

You might try safe mode for a few hours.

Re: touchscreen ghosting swipes

gmaster — Wed, 26 Jun 2019 10:05:58 GMT

Hi i'm upping this thread because i'm experiencing the same problem since a few weeks

and i'd like to know if a resolution was found

this is a really annoyng problem

Re: touchscreen ghosting swipes

Zdenwood — Sun, 11 Aug 2019 05:37:53 GMT

I've got the same issue.

I had the xperia z2, which suffered with back button touch screen problem. So I replaced by xz2. And now again. Sony, why?

Re: touchscreen ghosting swipes

21dcba — Sun, 25 Aug 2019 06:42:44 GMT

Same issue. I think it appeard with the last update 52.0.A.8. 131 (perhaps even one before that). Please fix it, the phone is bearly usable.

Re: touchscreen ghosting swipes

faizanakram — Mon, 28 Oct 2019 21:41:19 GMT

Same issue, it's annoying

#Xperia XZ2 Compact

Re: touchscreen ghosting swipes

crucoba — Fri, 01 Nov 2019 07:43:48 GMT

I have the same issues. Very, very annoying. I love Xperia phones but I'm thinking in other alternatives nowadays.

Re: touchscreen ghosting swipes

Cornholio333 — Wed, 06 Nov 2019 09:15:36 GMT

I have the same issue and it indeed is very, very annoying. Can Sony please respond in this thread?

The fact that Sony does not offer a respons / ignores the issue makes them loose a Sony phone lover here...

#xperia #XZ2 #compact

Re: touchscreen ghosting swipes

Gregert — Wed, 06 Nov 2019 09:28:45 GMT

Well they can add one more user to the mix. This is getting extremely frustrating!

Sometimes I can't even user the phone at all...

Re: touchscreen ghosting swipes

sjgreene — Sat, 09 Nov 2019 19:51:17 GMT

I have the same issue with my Sony xz2 compact. It is intermittent and I can't detect what causes it. I have found that by restarting the phone the problem temporarily disappears.

It would be nice to think that Sony looks at these forums in order to be kept informed new bugs. I'm not holding my breath and I'm thinking of switching to an iPhone.

Re: touchscreen ghosting swipes

Daemonia — Sat, 09 Nov 2019 21:25:25 GMT

I think we'd all like Sony to reply or make some statement but since it is well over a year since this thread started they would've at least noticed it by now. Clearly they didn't or worse, they don't want to reply at all.

Whether it is some hardware bug which is indeed resettable by restarting the phone or a lame software glitch causing the hardware to flip out or some other fail in the manufacturing process, I don't see Sony reply to this anytime soon or ever.

It's not like this thread has 500K views or 40K people backing it up so it feels like a lost cause. I am on a backup phone now while I sent my XZ2 Compact in for service to a Sony authorized service provider for -amongst others- the touch issue.

I also never have been able to use anything but the original Sony cable to charge the phone with, other cables just don't fit well and tend to slip out of the phone causing the charging to stop or at least be unreliable. The Sony cable works perfectly. Must be a matter of all "teeth" in the connector vs. only half of them in a standard charging cable because that's also a thing. Not every USB-C cable allows for file transfer. Kind of annoying really.

I do hope they change the screen but I just don't know if it will be within warranty coverage. It has gotten some wear and tear over the last year and even though the problem has been around for quite a while, they might not care for my statement on that part.

But whether it'll be fixed in warranty or by paid repair, I wonder if it'll solve the issue. It sometimes feels like the screen itself isn't to blame.

To be continued...

Re: touchscreen ghosting swipes

Daemonia — Tue, 12 Nov 2019 11:30:04 GMT

Update: Phone has been returned to me, they have replaced the USB board (my cable connection issue) and they also replaced the LCD/screen module. This was done because it was "overly sensitive" according to what I can make out of the repair form.

So, maybe there is a way to get things right, but it would require effort from our end because Sony won't recall the phones. Perhaps it is just a certain batch that has the issue, I don't know.

I will start using the phone again in exact the same manner as before and if the issue persists (or not!) I will post an update in here. But since we probably all know the issue is intermittent as can be, I'm gonna give it a month or so to see if there has been improvement / to see if the issue is indeed resolved now.

Cheers all.

Re: touchscreen ghosting swipes

markdc — Wed, 13 Nov 2019 01:50:04 GMT

I'm having the same problem, since about a week. Probably software unless everyone's hardware is failing at exactly the same time.