topic Re: White spots on my screen in XZ Series

White spots on my screen

SpyrosFgs — Thu, 13 Sep 2018 00:10:15 GMT

Ok so I saw that my screen had two horizontal whiter lines when it displayed white and one vertical above them. I first thought that it was damaged pixels but then I put pressure on the back panel and the white lines changed color as you can see in the second photo. I believe that is something in the back of the screen that puts pressure on those three spots. Sony here in Greece is not helpfull at all!!!

Edit: Just put other photos that I edited with black and white filter so that you can clearly see the problem.

Re: White spots on my screen

A24mb — Sat, 15 Sep 2018 02:57:16 GMT

Thats the official statement from Sony. I also had the same issue before, but my authorized dealer which is 2 Degeees has given me a screen replacement for my unit because it is still under warranty. Better call your phone dealer, they might repair or have your screen replace.

Re: White spots on my screen

Jr8 — Tue, 25 Sep 2018 18:33:05 GMT

Hi did the the screen replacement solved the issue? Just wanted to know

Re: White spots on my screen

Profyler1 — Wed, 26 Sep 2018 13:20:03 GMT

i have the same thing. 2 white dots (not that strong) but

@Jr8 wrote:
Hi did the the screen replacement solved the issue? Just wanted to know

pretty visible when scrolling on white pages.

Re: White spots on my screen

Jr8 — Wed, 26 Sep 2018 19:04:55 GMT

Ya I have the dots appear when I swipe up and down, thinking whether to send it back for repair. It might take a month for them to fix it. but my doubt is will they be able to actually fix it. Or will I be just wasting my time.

Re: White spots on my screen

SpyrosFgs — Sat, 29 Sep 2018 19:14:53 GMT

Read the post again. This is not the problem I have

Re: White spots on my screen

Jr8 — Mon, 01 Oct 2018 06:10:52 GMT

These white or dark spots appear along with the lines only when screen is wiped or swiped .. You must contact Sony or the retailer if you have any other problem on the phone

Re: White spots on my screen

SpyrosFgs — Wed, 03 Oct 2018 19:48:54 GMT

They are always there and it is getting worst. An other one appeared just above them. I am sure that something is pressuring the screen from behind. Sony support in Greece is very bad. They always find ways not to help you. I'm so scared for my phone If I decide to take it there... That is the only reason I hadn't contected them. Is it worth the trouble? If it keeps getting worst, then no...

Re: White spots on my screen

Jr8 — Fri, 05 Oct 2018 05:35:41 GMT

Get it replaced, this might be bad. The pressure points should be never there, I think it is better to contact Sony or the retailer to get it fixed or replaced

Re: White spots on my screen

Goglika — Fri, 05 Oct 2018 19:23:36 GMT

Hey, my smartphone has the same type of white spots but guarantee service refuses to fix it and they say that the guarantee is invalid

Re: White spots on my screen

Goglika — Fri, 05 Oct 2018 19:24:28 GMT

I Mean its at exactly the same place, with exactly same shape

Re: White spots on my screen

SpyrosFgs — Fri, 05 Oct 2018 19:47:03 GMT

How is the guarantee invalid? For what reason? It's not something we did... Do you have any follow up on this one?

Re: White spots on my screen

A24mb — Sat, 06 Oct 2018 19:20:28 GMT

I had the same issue before.. Contact your nearest authorized sony service centre, they might offer screen replacement or replace your unit with the new one. I got my phone screen replaced., make sure its under warranty.