topic Re: Xperia XZ Premium not charging and not starting in XZ Series

Xperia XZ Premium not charging and not starting

David160 — Mon, 10 Dec 2018 09:10:55 GMT

I have connected the phone to the USB lead and to a wall socket. A tiny red light comes on in the top left corner of the phone and a charging logo appears on the screen of the phone. This logo has one red bar on it. The logo then disappears, reappears a few seconds later and then disappears again. Then, about every 90 seconds the same logo, with red bar, reappears twice, and then disappears. I have left the phone on charge for about 12 hours and the phone will still not start up when I press the power button and hold it for 10 seconds, it does not vibrate.

Anyone know what I am doing wrong or what the problem is?

Re: Xperia XZ Premium not charging and not starting

NunoSEN2 — Mon, 10 Dec 2018 10:18:57 GMT

Hi @David160;

Have you tried a different cable/charger?

Is the USB port clean of dirt, lint or moisture?

Try the 2 minute restart (hold power + volume up buttons for 2 minutes, let it charge for some time then start the phone).

Follow this tips. and this.

Re: Xperia XZ Premium not charging and not starting

Lord_viridis — Mon, 10 Dec 2018 11:09:31 GMT

Agree, I'd try a different power block.

Re: Xperia XZ Premium not charging and not starting

David160 — Mon, 10 Dec 2018 12:20:06 GMT

I have tried a different lead and USB plug to charge the phone. The charging port and USB lead are clean and dry. I tried the 2 minute restart.

The same things happenned as before, the red bar is not flashing, shoud it flash. There were no vibrations when I tried the 2 minute restart.

Re: Xperia XZ Premium not charging and not starting

Lord_viridis — Mon, 10 Dec 2018 14:42:41 GMT

What power bricks are you trying?

Re: Xperia XZ Premium not charging and not starting

David160 — Mon, 10 Dec 2018 14:55:18 GMT

I have tried 2 different USB leads connected to 2 different USB plugs which were connected to the wall socket on the main electricity supply. They were not connected to a computer.

Re: Xperia XZ Premium not charging and not starting

Jujode — Sat, 13 Apr 2019 16:29:46 GMT

Same problem. Did you fix already the issue? What did you do? Please help me.

Re: Xperia XZ Premium not charging and not starting

Supernova69 — Thu, 25 Apr 2019 14:54:31 GMT

Hi,

i have a similar Problem (It still turns on) with my device which i already have an answer for, but i don't know if the same Problem applies to your device. In my case the Connector for the USB-C board was not making proper contact, only when applying extreme pressure on the Outside where the Spot is. I bought Replacement Connectors at https://rounded.com/sony-board-connector-btb-socket-2x10pin-1306-0093.html

Try pressing the bottom part (Red rectangle) while the Charging cable is attached. The no boot Problem could be due to too low battery in this case.

https://drive.google.com/file/d/1qpjfQDsxnpVnb7a3KWiAKe4I8P7kp1_b/view?usp=sharing

Re: Xperia XZ Premium not charging and not starting

hu_hu — Sun, 05 May 2019 03:21:56 GMT

Hi,
I think I also have the same problem. I changed to a new charging port but did not help.
But when I press that area very hard it starts charging.

How did you replace the connect board? looks like it's on the motherboard.

Thanks

Re: Xperia XZ Premium not charging and not starting

NinjaMyHero123 — Thu, 30 May 2019 22:49:23 GMT

If I had more time , I would provide pictures.

I had the same problem at well.

In fact, on Febuary 2019 I had to replace the reverse camera, the silver black cover , the silver cage(strached up) , and the side(buttons were strached too) and usb port and that was pretty expensive to do becuase I had to take it into a repair shop.

It took me 3-4 weeks to get those parts from Amazon and China.

You dont have to do that.

If its not charging.

Step 0) Without the USB bieng plugged in ...

Step 1) Place your thumbs at the back of the phone, above the usb charger ( see picture)

Step 2) You press hard but dont break the phone. Do Not Break the Phone!

Why? There is a faultly connection / the phone expanded leaving the extenteral part not pressing down on the usb port inside.

Step 3) Place a book , or Tomato Ketchup bottle or anything heavy on top of the back of the phone and you can charge it . Then you can do whatever arrends you want while you away from your phone.

Step 4) Make sure the red dot light or any light is on while its charging. Then you know its charging.

Thats it.

Phone is not bad. But that Android update **bleep**ed me over. I cant get rid of the black bar then I'm watching a movie full screen.

I will get a new phone in the future though. Not Sony though.

Having said that, I still get compliments on the silver cover now and again and I refuse to get a cover protection.

Re: Xperia XZ Premium not charging and not starting

Charlampijev — Fri, 29 Nov 2019 00:29:13 GMT

This solution actually worked for me. Thank you.

Re: Xperia XZ Premium not charging and not starting

Tequilero — Sat, 04 Jan 2020 02:01:17 GMT

I have the exact same problem, my xz premium will not charge, I have already changed the charging port and the battery, and the problem persists. It is true that by pressing the phone it will start charging, but that means the problem is physical and not logical, I mean the issue should be a hardware problem, but if I already changed the charging port and the battery, what else could be wrong?

Re: Xperia XZ Premium not charging and not starting

MoJoHo — Wed, 22 Jan 2020 11:11:48 GMT

I've got the same problem, phone not charging and it died on me even though it had some battery life at the time. Has done this before, and managed to get the 120 sec holding buttons to work, but not now.

The on/off button was giving me problems and i was having to use the camera button to get the screen to come on, it was working only occasionaly for closing and usualy had to just leave it on, until the screen automatically went blank itself.

Also, the volume up button hasn't worked in over a year either....

now, I've tried pressing the back, and 2 different chargers, and no red light to say its even trying to charge.... Any help out there will be very much appreciated. Thank you

I feel like smashing the phone, as it has given me problem after problem since I bought it new. I will never buy another Sony after spending this much on such a problematic phone.

Re: Xperia XZ Premium not charging and not starting

Kyn27 — Sat, 22 Feb 2020 20:33:51 GMT

Thank you for save to go at repair shop. For 2 days I have tried to switch it on and in 1min working

Thank you thank you thank you

So much