topic Re: Apps update in XZ Series

Apps update

Negative1 — Thu, 29 Nov 2018 06:34:30 GMT

Hi, after the latest update I'm having issues with the Play Store, the apps don't update anymore, it just says "download pending" and stays like that forever. Any solution to this? I already tried restarting the phone and clearing the cache of the Play Store but nothing, keeps giving the same error.

Thanks.

Re: Apps update

Qatrium — Thu, 29 Nov 2018 06:37:24 GMT

@Negative1

Are you trying to update over WiFi or data?

Re: Apps update

Negative1 — Thu, 29 Nov 2018 08:03:04 GMT

I tried both, same result with either one.

Re: Apps update

Qatrium — Thu, 29 Nov 2018 08:39:19 GMT

@Negative1

Try Force Stop and Clear Data (not cache) on Google Play app, then restart your phone.

Re: Apps update

Lord_viridis — Thu, 29 Nov 2018 08:52:53 GMT

As well as @Questers suggestion, you can also try removing the Google account, and then adding it again.

That can sometimes fix issues with Google play services

Re: Apps update

Negative1 — Thu, 29 Nov 2018 09:22:29 GMT

Thanks! This worked. Any idea as to why this happens? It would be quite annoying having to do this every time the apps need an update.

Re: Apps update

Qatrium — Thu, 29 Nov 2018 10:08:22 GMT

@Negative1

Can't know the exact reason, but you mentioned it's after the update (which I assume it's the cookie upgrade to Pie). So I don't think it will be happening frequently.

Re: Apps update

byker — Tue, 05 Feb 2019 15:50:51 GMT

I've done all above, including factory reset. Problem still there

Re: Apps update

Uliwooly — Wed, 06 Feb 2019 00:30:18 GMT

@byker

Are you using data or wifi?

how much free internal storage does your phone has?

Re: Apps update

byker — Wed, 06 Feb 2019 08:13:10 GMT

I may have sorted it, by uninstalling the affected apps while Wi-Fi was off, I then cleared the data and cache from the Google play store, then rebooting the phone while the auto update of Google play was left on. so I'm keeping my fingers crossed

Re: Apps update

Uliwooly — Wed, 06 Feb 2019 19:51:47 GMT

@byker

Keep us updated.