topic Re: Cannot use Google Pay in XZ Series

Cannot use Google Pay

mdbier88 — Tue, 21 Aug 2018 14:25:54 GMT

When setting up Google Pay I get an error message stating that I cannot pay in shops as the phone has been rooted or altered in some way, but this is not the case. I have completed a factory reset and a software repair but the problem persists. The support team cannot resolve this issue and require me to send the phone for repairs. Does anyone else experience this issue?

PS: I bought my phone in South Africa and have since moved to the UK.

Re: Cannot use Google Pay

FuntClaps — Sat, 25 Aug 2018 20:45:05 GMT

Having a similar issue. Bought a brand new sealed phone not locked to a network in the UK,to use in Uk. How do we fix this Sony? I'll be obtaining a refund if you can't resolve the problem.

Re: Cannot use Google Pay

Diet — Mon, 27 Aug 2018 18:15:26 GMT

Bought my phone brand new from Amazon with latest Oreo and also does say that phone cannot be used for in-store payments because of root modification in OS, so clearly this is an issue because Sony modified the standard Android built. Also hoping for a hotfix soon.

Re: Cannot use Google Pay

Diet — Mon, 27 Aug 2018 22:15:01 GMT

Hi, after a few hours it downloaded the latest Android Xperia System update - after installing that Google Pay worked fine.

So no more issues now!

All good.