topic Re: Problem after pie update, volume up not working in XZ Series

Problem after pie update, volume up not working

L0renz — Mon, 19 Nov 2018 09:07:22 GMT

Hi, i just got problems after android 9 update.

I updated my xperia xz premium by Xperia Companion and since this, i can't use the volume up button, it also won't work in camera app, pressing it won't zoom. It worked like a charm on oreo, but now? Is anyone facing this issue?

Re: Problem after pie update, volume up not working

imustbepsychic — Fri, 23 Nov 2018 18:15:00 GMT

Yes me though i am unable tadvise other than wait for next update 😕

Re: Problem after pie update, volume up not working

Hana88 — Sat, 24 Nov 2018 18:42:10 GMT

I have the same problem

Re: Problem after pie update, volume up not working

Qatrium — Sun, 25 Nov 2018 05:06:03 GMT

@Hana88 @lore22 @imustbepsychik

Can you test the button in Settings -> Support -> Tests -> Volume up button?

Re: Problem after pie update, volume up not working

imustbepsychic — Sun, 25 Nov 2018 09:30:42 GMT

@Quester

Hi Quester, That option has been removed and searching does not bring up anything relevant though I can safely say my volume up button does not work at all for any reason...

I have tried a factory reset but no change as expected. Appreciate any help, thanks.

Re: Problem after pie update, volume up not working

Hana88 — Sun, 25 Nov 2018 12:57:51 GMT

I tryed the test, and nothing happen. I can say that My button before pie work like a charm, and now is not.

I do a factory reset and format throught companion and nothing Change

Re: Problem after pie update, volume up not working

Hana88 — Sun, 25 Nov 2018 13:09:22 GMT

/t5/Xperia-XZ-Premium/My-sound-button-will-not-work/td-p/1281599

there was the same problem when xz premium was updated to oreo...
Is a software issue...

Xperia XZ Premium, system.ui and volume and power button issues after Android 9 update

FozB — Mon, 26 Nov 2018 12:08:55 GMT

I updated my brand new handset to Android 9 a few days ago, since then i keep geeting system.ui errors which eventuall restart my phone, my phone also becomes unresposnisve and I cannot use or select anything on the screen. Additionally my power button and volume keys do not work at all now.

I have completed a factory reset and i have also used experia companion to repair the software, neither have worked. I have spoken to the helpdesk and in accordance with their script have advised i send the phone back for repair. If i do this this will be seond time my handset has been back at the repair centre in a month! (1st time was unrelated issue).

This MUST be a software issue as the handset was aboslutly fine until the android update occured!!!

Re: Problem after pie update, volume up not working

Hana88 — Fri, 30 Nov 2018 12:58:29 GMT

The problem it's not solved even with the new . 33 update

Re: Problem after pie update, volume up not working

Hana88 — Fri, 30 Nov 2018 13:27:26 GMT

Maybe i fix it. If you had enable The Bluetooth audio with a car or headphone... Try to reconnect the Phone to Bluetooth, and then turn down the Bluetooth volume down.
And after this, disconnect the Bluetooth and try the volume up

Re: Problem after pie update, volume up not working

Hana88 — Fri, 30 Nov 2018 14:30:01 GMT

It was only temporaly .

Sorry

Re: Problem after pie update, volume up not working

Hana88 — Fri, 30 Nov 2018 23:01:07 GMT

guys i don't want to scary you...
but i did a rollback to oreo with an old fw, and the volume up isn't working anyway...
i'm starting to think that it's simply our button that it's broken...

Re: Xperia XZ Premium, system.ui and volume and power button issues after Android 9 update

Manu20 — Tue, 04 Dec 2018 18:16:57 GMT

Hello everybody. I have the same problem until I updated the software of my phone. How can I ask to solve this problem with the new update???? Help!!!

Re: Xperia XZ Premium, system.ui and volume and power button issues after Android 9 update

L0renz — Thu, 06 Dec 2018 14:24:56 GMT

i noticed that when hearing a vocal message in whatsapp, i'm amble to use the volume up key without any problems, but no volume control appears on the display. So the button itself works, and i think that is a software bug.

Re: Xperia XZ Premium, system.ui and volume and power button issues after Android 9 update

Hana88 — Mon, 10 Dec 2018 07:24:24 GMT

So no one have found a Solution yet. If they don't fix this problem with december update i'll send The Phone on assistance

Re: My sound button will not work

sitfh_sitfh — Mon, 10 Dec 2018 11:08:34 GMT

hei, i have the same problem here, could you help me to fix my phone. the up button not work. i dont want to lost my time just to reseting up my phone with the uncertain result.

please help me 🙏🙏😭

Volume up does not work

sitfh_sitfh — Mon, 10 Dec 2018 11:56:10 GMT

hi my name is siti fajriah, i am from indonesia. this is the second time i bought a sony handphone, the first xperia z5 and the second xperia xz premium.

I just bought it about 2 months ago, and for some reason the up volume can't work ... I'm very confused about this. I do not know what to do, but I have restarted many times, and the results are the same ... I have also tried checking in the support settings, the results show the up volume button does not vibrate which means it does not work ... even though my handphone never fallen or been hit by something,but I've also searched for this in the question and answer forum and someone experienced the same thing with me, even he tried to update the software again and it took all day but there was no result, I don't want wasting my time all day for uncertain results too.

is there anyone who can help me, I'm almost crying because of this ... please help me with the best result ... pleaseee 😭

Re: Volume up does not work

Hana88 — Tue, 11 Dec 2018 08:18:42 GMT

Me and other guys have the same problem.

We have Just to wait and hoping for the next update.

I was thinking to send my Phone on Warrenty if the next update doesn't fix this problem

Re: Volume up does not work

NunoSEN2 — Tue, 11 Dec 2018 11:09:11 GMT

Hi @sitfh_sitfh;

If you tried a software repair with Xperia Companion with the same results it is probably a hardware fault and since your phone is under warranty you should contact your local Sony Xperia Support Team.

Re: Volume up does not work

Hana88 — Tue, 11 Dec 2018 14:16:26 GMT

There are 5 People with The same problem after pie upgrade.

This IS Not a hw problem!!