topic Re: Android 9 Pie Sound Issue in XZ Series

Android 9 Pie Sound Issue

Acethedrummer89 — Thu, 15 Nov 2018 20:02:36 GMT

So after i received my update for Android Pie on my Xperia XZ Premium, i was excited. Now i found im having sound issues. Ringing, notifications, music or anything tbat plays sound starts normal then goes extremely low very quickly causing only one of the dual speakers to work normally. Is this happening to other users? It was perfect with everything til this update

Re: Android 9 Pie Sound Issue

disimes95 — Fri, 16 Nov 2018 11:13:02 GMT

Hi @Acethedrummer89

Have you try to run the Diagnose tools to see if the problem persists?

Support App - Tests

Re: Android 9 Pie Sound Issue

Acethedrummer89 — Fri, 16 Nov 2018 12:09:50 GMT

Yeah already did. Even had to use the Xperia companion app on my computer to repair the software. Still occurred after. Hoping Google or Sony releases an update to fix this bug. I'm very disappointed on this especially if I've been a Xperia user since 2012.

Re: Android 9 Pie Sound Issue

Mrinalmj — Fri, 16 Nov 2018 13:02:49 GMT

Same persist in my device. I just received android 9 pie I the morning. Everything else works perfectly. Actually this problem was there when my device was in android 7.1 . Android 8.0 solved this issue again this problem is come back in android 9. I request Sony to pls fix this problem. This sound is so low. Bass is gone low totally too.

My phone model is xz premium G8142 dual.

Re: Android 9 Pie Sound Issue

Acethedrummer89 — Fri, 16 Nov 2018 15:26:31 GMT

You have the same one I have, I bought the red one back in February. It was already preloaded with 8.0 Oreo. Sound was flawless. Android 9 fixed issues with battery and Bluetooth issues in my car. Just the sound issue. I'll redo the software repair again and update you.

Re: Android 9 Pie Sound Issue

Acethedrummer89 — Sat, 17 Nov 2018 04:20:37 GMT

So update regarding the sound issue, i just completed the software repair from the Xperia Companion app on Windows PC. Took longer than usual but it fixed the issue. Both speakers are now working louder. took a 2nd try, (not sure why). But if you guys are having this issue, back up your information first either to google account or to your computer on the Xperia Companion app before running software repair. Totally worth it.

Re: Android 9 Pie Sound Issue

Denisvbs — Thu, 22 Nov 2018 22:50:49 GMT

Have the same problem, the top speaker is louder, than bottom, after recovery by pc companion bottom speaker was louder for 2 - 3 hour, then all come back.

Re: Android 9 Pie Sound Issue

Thariq_m — Sat, 01 Dec 2018 05:04:58 GMT

After Android 9 update bottom speaker sound is very low, even sounds lower than the top speaker.

When any music (including ringing tone) starts, initially sounds well, but after 1 second sound level drop significantly.

Completely ruins the stereo quality.

Re: Android 9 Pie Sound Issue

Devversss — Sat, 01 Dec 2018 10:15:49 GMT

Since 9 the speakerphone is so quiet it's unusable. Need to backdate to 8 to use my Xperia without loosing my apps but no idea how to If not its bye to Sony and I'll go Samsung No point of a phone I can't phone people on.

Re: Android 9 Pie Sound Issue

KouheiTD — Wed, 05 Dec 2018 06:26:26 GMT

Could we get any kind of answer to this issue? I've been experiencing the same issue since the first android 9 update. Top speaker is totally fine but the bottom speaker starts loud and then it drops so low that if you cover the top one it's pretty much muted. I didn't have the issue with android 8 so I'd assume it's a software issue.

Re: Android 9 Pie Sound Issue

disimes95 — Wed, 05 Dec 2018 12:03:20 GMT

Hi everyone @KouheiTD @Acethedrummer89 @Devversss @Thariq_m @Denisvbs

I will escalate this and try to get an answer!

Re: Android 9 Pie Sound Issue

liew5604 — Fri, 14 Dec 2018 04:56:43 GMT

i also facing same issue. Today more worst, either ear piece no sound or handphone no sound.
Make call got sound, play music no sound... have to restart. The music got sound on ear piece, unplug ear piece phone no more sound...

I am going to say "Hi Samsung" if this bugs havent fix before christmas...

Re: Android 9 Pie Sound Issue

KouheiTD — Fri, 21 Dec 2018 17:05:25 GMT

My phone updated to 47.2.A.4.41 this morning and the sound issue I've had for a month was finally fixed, not sure if it's only me. Can anyone else confirm if the update worked for them too?

Nvm it was fixed for a few days but after I had to restart the phone due to wifi issues, bottom speaker problem started again so I guess it's not fixed yet.

Re: Android 9 Pie Sound Issue

Mar_000 — Sun, 06 Jan 2019 15:22:42 GMT

Hi guys,

any update to this, i am also experiencing this, i had noticed the change for a week now.

If you have a solution, kindly repond. Thanks

Re: Android 9 Pie Sound Issue

jooooo — Tue, 08 Jan 2019 13:26:46 GMT

have you called with speaker phone?

I have all that issue, but only it makes under speaker operate. awesome bug.

low ringtone volume

Krishub — Fri, 18 Jan 2019 01:16:52 GMT

From one of the recent updates now when my phone rings the volume goes from high to low after a second and it is annoying because it is kind of silent.I only get this when I use music for a ringtone. I checked the settings and it is set to max volume but it still goes down by half when it rings. If this sis some protection against the ringing being too loud I want to disable it.

Re: low ringtone volume

NunoSEN2 — Fri, 18 Jan 2019 10:16:36 GMT

Hi @Krishub;

Don't know of any setting that can cause it, try restarting the phone in safe mode to see if it is a third party app that is causing it.

Bottom speaker too low

axlyody — Tue, 22 Jan 2019 06:43:57 GMT

Bottom speaker sometimes too low while playing media and needs to restart the device. Please fix it in the next pie software update

Re: Android 9 Pie Sound Issue

Jonas — Wed, 23 Jan 2019 11:08:30 GMT

Hello everyone and I'm very sorry to hear about the behaviour that everyone has been experiencing since updating to Android Pie.

You might experience that the sound from the main (lower) loudspeaker is poor after updating your device to Android 9.0. In this case you should install an upcoming, later software version to check if the behaviour persists.

Re: Android 9 Pie Sound Issue

GiLLL — Fri, 25 Jan 2019 14:07:39 GMT

In my case, the upper speaker was very low and bad. I've made repairs twice and I was not successful. I wanted Android 8 back because it did not have these problems.