topic Re: cannot charging over 60% in XZ Series

cannot charging over 60%

aioia — Fri, 22 Jun 2018 00:00:45 GMT

while the phone is turn on, the battery can only charging up to 60%, then it will stop charging. how to fix it?

by the way,it can fully charged only when it turn off. and the battery care is closed.

Uliwooly — Fri, 22 Jun 2018 00:39:10 GMT

Could you turn off the phone and see if you can charge it pass 60% ? I'm just trying to narrow down the issue.

aioia — Fri, 22 Jun 2018 00:42:13 GMT

yes, it can charge pass 60% and fully charged when turn off

Uliwooly — Fri, 22 Jun 2018 00:46:59 GMT

next thing to test > boot in >>> safe mode > see if you experience any issues

aioia — Fri, 22 Jun 2018 01:17:47 GMT

I can go to safe mode, nothing happend

aioia — Fri, 22 Jun 2018 01:26:49 GMT

and still cannot charging over 60%

aioia — Fri, 22 Jun 2018 10:25:23 GMT

well，after I entered *#*#73556673#*#* to stop retail demo video， charging problem suddenly solved....