topic Re: Battery Drain Xz2 in XZ Series

Battery Drain Xz2

AzeeZ3 — Mon, 16 Apr 2018 04:14:26 GMT

I have an unexpected battery drain.
This my 2nd day I am using a phone and when my phone is idle it eats like 40% in 2hrs. And onscreen use time is 17minutes. ..please help 😣

Re: Battery Drain Xz2

Qatrium — Mon, 16 Apr 2018 04:22:42 GMT

@AzeeZ3

1. I see that "Phone Idle" process has consumed 3% only in 2 hours, not 40%.

2. Give the phone a few days to get its battery consumption stabilize before you make conclusions.

Re: Battery Drain Xz2

AzeeZ3 — Mon, 16 Apr 2018 04:51:47 GMT

Please cheked full details. Better is reached 62% and screen use time is 17m and phone idle process has consume 3% battery.. Is it not look like battery issue

Re: Battery Drain Xz2

Qatrium — Mon, 16 Apr 2018 05:14:52 GMT

@AzeeZ3

I think the last recharging cycle was not a full one.

To produce more accurate stats: charge your phone to 100%, use it normally until it reaches 15-10%, take a screenshot of the consumption graph and the highest consuming apps/processes then post all the data here.

Re: Battery Drain Xz2

AzeeZ3 — Mon, 16 Apr 2018 09:40:32 GMT

Please find the details.

Battery drained from 100% to 10% within 4. 30hrs and screen usage time is 50 minutes. It's an issue with my phone. Better graph

Process consuming the power

Screen usage since full charge

Re: Battery Drain Xz2

Qatrium — Mon, 16 Apr 2018 09:57:29 GMT

@AzeeZ3

I think a badly coded 3rd party app can cause this. Again recharge your phone to 100%, but restart it into safe mode once full and test the battery drain. This will disable all installed 3rd party apps, so if the problem is resolved then one of your installed apps is causing this issue and you have to figure out which one. Start by uninstalling those apps you installed recently.

Re: Battery Drain Xz2

RuneJ — Mon, 16 Apr 2018 10:36:44 GMT

What is this RCS app on top of the list??

A quick search came up with a similar problem related to RCS on Android Oreo on a different brand of phone:

https://forums.oneplus.com/threads/rcs-draining-battery.657535/

Perhaps try to disable/un-install the RCS app?

Re: Battery Drain Xz2

AzeeZ3 — Mon, 16 Apr 2018 10:45:06 GMT

There is no option of disable /un-install for RCS app. I thing it is pre-installed app

Re: Battery Drain Xz2

AzeeZ3 — Mon, 16 Apr 2018 10:50:07 GMT

I paid lot of bugs and waited for more than 4month for this phone.. I am using Same apps on my z3+ and other brand and there is no issue.i m not agree with the solution provided(I am customer not tester) being fan of Sony this is not good.. Show some other options

Re: Battery Drain Xz2

Qatrium — Mon, 16 Apr 2018 10:56:39 GMT

@AzeeZ3

This is not testing, it's an attempt to narrow up the reasons. Your other option is to perform a software repair using Xperia Companion. This will do a clean installation of the latest firmware and will also wipe your internal memory. Don't forget to backup using Xperia Companion, but preferably without adding apps or settings to the backup.

There's also a choice to contact your Local support and get your phone examined by a professional.

Re: Battery Drain Xz2

AzeeZ3 — Tue, 17 Apr 2018 10:17:19 GMT

How to check battery care option is enabled or not and when.its enable I can not see moon symbol

Re: Battery Drain Xz2

AndCycle — Tue, 17 Apr 2018 10:39:57 GMT

there is nobody mention so I gonna ask,

do you have microSD card insalled? I have seem some weird battery drain with microSD card.

if you have, removed it and see if it has any improvement.

Re: Battery Drain Xz2

AzeeZ3 — Tue, 17 Apr 2018 10:53:40 GMT

Yes, I have installed Microsd cars but I m not facing any issue with SD card. I have tried the option.

Re: Battery Drain Xz2

Strampke — Tue, 17 Apr 2018 20:49:36 GMT

You'd better start from the beginning.

Have a look here.

And tell us: what happens when you use the device in safe mode?

When battery life is better in safe mode then try to uninstall the latest installed apps.

I cannot look into your device.

This is just an advice to have a good look around to see what is going on.

Re: Battery Drain Xz2

AzeeZ3 — Wed, 18 Apr 2018 04:14:16 GMT

The problem was with RCS service which was running so I force stopped the service in safe mode and now problems is solve however I am unable to uninstalled the RCS services. I thinks this service is installed during the latest update by Sony.

Re: Battery Drain Xz2

hunlights — Wed, 18 Apr 2018 04:51:49 GMT

I'm having some kind of the same problem since I installed the new update. When I got the phone the first few days were amazing. I left the phone at 60% when I went to sleep, and when I woke up it was at like 55% or something. Today it went from 44 to 4 in a night.

Night mode was on, battery saver option is turned on etc.

Re: Battery Drain Xz2

AzeeZ3 — Wed, 18 Apr 2018 08:15:29 GMT

Just please check whether RCS app is running or not. If yes then stop or uninstall the app..I did same and problem is resolvd. Hope you will not face the issue again.

Re: Battery Drain Xz2

AlexGuan — Wed, 18 Jul 2018 06:17:09 GMT

There is some tips that could save the battery life for your reference:

1) Use Low Power Mode

2) Restrict Unimportant Notifications

3) Turn off Wi-fi if You Don't Need It

4) Do not Activate Location Service

5) Lower Screen Brightness

6) Limit Background Refresh for Applications

7) Tighten Up Auto-Lock the shortest period for your device, namely 30 seconds.

Re: Battery Drain Xz2

EmilyBaker — Mon, 23 Jul 2018 03:01:20 GMT

Actually, increasing battery life for Android Phone is not such a difficult thing as you think. To make your device run for a longer time, you only need to adjust some settings of your device like reducing the brightness of screen, disabling wireless network, quitting background software and so on.

Re: Battery Drain Xz2

MrnV — Fri, 14 Jun 2019 09:48:04 GMT

Same problem, was charging one night and at 70% it went down fast. Now battery is done within 6 hours for the last week.

And yes I have tried to check apps and charge too 100% and safe mode and back to factory settings blabla..

And always used the charge function to 90% at night and the last 10% just before I woke up.