topic Phone locks itself when rotating sideways in XZ Series

Phone locks itself when rotating sideways

Mo55 — Sun, 17 Jun 2018 13:50:00 GMT

Hi when I watch videos on my phone.. If I rotate the screen sideways to the left the phone screen goes off and locks it self.. How do I stop this? Thanks

Re: Phone locks itself when rotating sideways

NunoSEN2 — Sun, 17 Jun 2018 21:26:17 GMT

Hi @Mo55;

Does the same thing happens in Safe Mode?

Re: Phone locks itself when rotating sideways

Mo55 — Sun, 17 Jun 2018 21:30:08 GMT

I'm not sure.. It doesn't do it if I rotate the phone to the right but it does if I rotate to the left . It only does it when I watching videos on Netflix YouTube and Facebook

Re: Phone locks itself when rotating sideways

NunoSEN2 — Sun, 17 Jun 2018 21:32:24 GMT

@Mo55;

Restart the phone in Safe Mode and see if same thing happens, if not then it is a third party app that is causing the issue.

Re: Phone locks itself when rotating sideways

Mo55 — Sun, 17 Jun 2018 21:37:12 GMT

I've just discovered it's something to do with the magnet on my phone case