topic Re: Wifi connection problem in XZ Series

Wifi connection problem

NhanNguyen — Sat, 14 Apr 2018 05:22:21 GMT

It all started normally, the phone connected to the wifi just fine. Then as time passed, just a few weeks, the phone started to have big trouble connect to the wifi although the signal is excellent, it gets unconnected back and forth and the connection is very slow compare to other phones. Any know how to fix it? Thanks

Re: Wifi connection bleep

GAZ082 — Sat, 14 Apr 2018 17:25:41 GMT

~~Reset~~ Restart the phone and you will be a ok for a cuple of days. If that does not work, do a reset of wifi settings and restart the phone.

This is annoying for me as well, and i'm in the latest update (145).

Latest update (145) wifi issues.

GAZ082 — Sat, 14 Apr 2018 17:28:35 GMT

Indeed. I'm having now connectivity issues that are solved after rebooting the phone eveery couple of days. This was *not* the case with previous updates.

Re: Wifi connection problem

Criteria — Sun, 15 Apr 2018 11:47:13 GMT

The wifi gets disconnected frequently... I didnt face this problem so regularly before april patch... what's wrong with my xz1c... Support team please forward this problem to department in charge ASAP. Thanks

Re: Wifi connection problem

PeteCal — Fri, 20 Apr 2018 16:44:52 GMT

I also have wifi problems.

It seems to be happening about daily.

I will notice network problems and see that the wifi symbol is on the top screen but there is a symbol on top of it. Maybe a "X" or maybe a "+". Too small to tell.

If I go to Settings, Network, I see my network but it keeps cycling:

"Searching", "connecting", "connected, no internet", pauses, "saving". then it starts over again.

All I have to do is restart the phone and when it comes on the internet is back and "Connected".

Like I said, it seems like a daily event but not at the same time or anything.

Oh, when it says "connected no internet", the wifi internet is fine on all my other devices like my windows tablet, wife's iPad, wife's iPhone, and windows desktop.

It seems like this phone is having more problems every day. I may send it back under warrentee.

Re: Wifi connection problem

PeteCal — Fri, 20 Apr 2018 16:59:58 GMT

Oh, I forgot to say, when I do the restart, then I have to go and disable Trusted Agents, restart the phone again, then renable Trusted Agents so I can be frustrated again that Trusted Places doesn't work.

Re: Wifi connection problem

ruleta — Fri, 20 Apr 2018 23:04:18 GMT

I have this same exact issue and people on other forums report the same, the wifi suddenly can't connect and keeps dropping. It's really annoying because it keeps happening in very inconvenient situations making the phone pretty much unusable.

Please hurry up and fix it or give us a solution.

Re: Wifi connection problem

Criteria — Sun, 22 Apr 2018 01:20:28 GMT

They said it's google's problem causing this. So we need to wait for google to solve it.

Re: Wifi connection problem

ruleta — Sun, 22 Apr 2018 04:41:23 GMT

How is this connected to Google at all?

You can change the "Network rating provider" from "Google" to "None" and the problem persists.

Re: Wifi connection problem

SpicyMochi — Sun, 22 Apr 2018 10:11:32 GMT

Wow, it's crazy that Sony still had not fixed this issue. I came in here because I was thinking of getting this compact model and looks like it had the exact same issue as my XZ Premium. Which I had send in to Sony service center again due to this issue.

I looked at the other model's thread and it seems like this Wi-Fi issue affects XZ Premium, XZ1 and XZ1 Compact. Exactly same symptom....

So far no report of this WiFi issue for XZ2 and XZ2 Compact yet though...however it's touchscreen isn't precise...so...what's wrong with you? Sony?

What these 3 models had in common is SD835, however for XZ Premium, this issue had persisted since Android 7.1.1 so it does not look like Google's problem.

I had actually switched to Google Pixel 2 XL and this model completely had no such issue since day 1.

Also, all my past Xperia's from V, Z, Z1, Z2, Z3, Z3+, Z5, XZ had no such issue, all my other wifi device do not have this issue as well so it is also not my router issue.

This is unacceptable Sony...

Re: Wifi connection problem

ruleta — Tue, 24 Apr 2018 08:45:46 GMT

Spoke with the support right now, they sent a note to the programmers.

I'll keep you updated, please do the same.

Re: Wifi connection problem

PeteCal — Sat, 28 Apr 2018 17:05:51 GMT

Just an update.

Since I posted last a week ago I have had three WIFI failures.

Each time I found my phone showing "connected, no internet" when connected to my home system.

I have to restart the phone and when it comes back it is already connected and has internet.

This last time I, before restarting, I laid it next to my old Amazon android phone, no SIM card. The Amazon phone was connected to my WIFI prefectly while the Xperia showed "connected, no internet". It also was cycling and trying to connect but came back "connected, no internet".

I bought this POS from Amazon so I went there and wrote a review thashing the Xperia. Time to make waves!

Re: Wifi connection problem

ruleta — Mon, 30 Apr 2018 00:09:54 GMT

Update:
Using the Xperia Companion and doing a Software Repair solved all my problems.

It's still too early to be 100% sure, but for a few days now I didn't have a connection problem

Re: Wifi connection problem

newflesh — Mon, 30 Apr 2018 00:40:39 GMT

Already did Software Repair and unfortunately didn't solve problem

Re: Wifi connection problem

PeteCal — Mon, 30 Apr 2018 16:08:20 GMT

This problem is costing me money.

This AM I saw that 5 apps needed to be updated.

I clicked to update.

Then I noticed that the phone was, "Connected, No Internet".

I checked my data plan.

It had used nearly 200MB of data.

Come on Sony, no baloney!

Re: Wifi connection problem

Driftkaiser — Tue, 01 May 2018 14:19:06 GMT

Sony and other companies need to pressure on Google to fix this WiFi issue since it's their security update patch cause this issue back in Jan.

Re: Wifi connection problem

PeteCal — Tue, 01 May 2018 16:22:15 GMT

Software repair didn't solve mine either and it created a disaster.

The biggest problem....none of the apps I installed were restored.

I did a backup before the repair then a restore.

All it seemed to restore was music (I have none), pictures, videos and maybe a few other things. It did NOT restore any pdf or doc or xls files.

The worst part is my "app count" was about 106 if I remember right. I spent over 6 hours yesterday reinstalling apps and my app count is only 80.>>> 26 more to go.

And it is a real pain in the butt because I had all my apps tailored to my liking and those settings were also lost.

Email accounts were lost.

Now I have a screen to the left of the main home screen that has google crap on it and I can't get rid of it. It has all kinds of news feeds on it that I have deleted and disabled in settings but they keep coming back.

DISASTER!!!!

Re: Wifi connection problem

PeteCal — Tue, 01 May 2018 16:25:49 GMT

Driftkaiser, are you sure it is Google and not Sony?

I have had this phone only since January and it was fine for me up until some time in March.

Of course it might have taken that long for Sony to bring me "up to date".

Re: Wifi connection problem

Damo_ — Tue, 01 May 2018 20:17:59 GMT

@PeteCalwrote:
Driftkaiser, are you sure it is Google and not Sony?
I have had this phone only since January and it was fine for me up until some time in March.
Of course it might have taken that long for Sony to bring me "up to date".

Same - my WiFi issue only started in 47.1.A.12.119 which was March security patch. Saying that, others have reported WiFi issues since day one so it seems there may be a few different WiFi issues out there.

Re: Wifi connection problem

PeteCal — Wed, 02 May 2018 15:59:21 GMT

I can't take this anymore. I spent 9 or 10 hours repairing the software then trying to return all the settings to the way I had it.

I still have not gotten back to the way is was and the wifi is failing again.

This morning I awoke to "Connected, no Internet". Every other wifi device in the house had Internet.

Unfortunately it beyond the Amazon return period.

I am going to try to return to to Sony under the 1 year warranty.

Wish me luck!

This Sony phone has wasted too many hours out of my life.

topic Re: Wifi connection problem in XZ Series

Wifi connection problem

Re: Wifi connection **bleep**

Latest update (145) wifi issues.

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Re: Wifi connection bleep