topic Re: Phone does not charge or recognize pc connection in XZ Series

Phone does not charge or recognize pc connection

MM93 — Thu, 14 Jun 2018 16:31:22 GMT

My phone stopped charging and recognizing anythign plugged into the usb port. I've tried two different cables, different charging sources, restarted, etc....

Has anyone else encountered this and if so how to did you remedy the situation?

Re: Phone does not charge or recognize pc connection

Damo_ — Thu, 14 Jun 2018 19:41:20 GMT

I'd try blowing inside the socket opening to ensure there's no build up of debris.

Otherwise try a factory reset if the device still has sufficient charge (though Settings) - you'll lose all your non-backed up data but you will anyway if it goes off for repair.

Otherwise it does sound like a genuine hardware fault and you'll need to get it serviced via your Local Support

Re: Phone does not charge or recognize pc connection

MM93 — Fri, 15 Jun 2018 19:12:06 GMT

Nothing seems to have worked. In the process of trying to get it sent in for warranty repairs. Dealing with Sony with trying to get it sent in for repair or replacement is even more of a hassle than the phone breaking.