topic Re: Xperia XZ1 constantly restarting, can't access phone at all. in XZ Series

Xperia XZ1 constantly restarting, can't access phone at all.

Rhiannon27 — Thu, 31 May 2018 16:38:10 GMT

Hi,
My Xperia XZ1 is continually restarting and then showing a black screen with a tools and a blue bar across the bottom. It then restarts again and this continues over and over again, I cannot access my phone at all. I've tried forcing restart etc but nothing working. Can't install update as I can't get on to menu or find IMEI number. Any ideas?
Thanks, Rhiannon

Re: Xperia XZ1 constantly restarting, can't access phone at all.

_alexdon_ — Fri, 01 Jun 2018 11:14:42 GMT

@Rhiannon27 have you tried to remove the SIM card and start the phone like this?

Re: Xperia XZ1 constantly restarting, can't access phone at all.

ashley_yeo — Sat, 09 Jun 2018 03:56:27 GMT

I'm having the same problem

I've done the factory reset with Xperia companion still the same.

I've even taken out the sim card.

and still nothing,

I can't even get into the phone to see what the IMEI no is,

many thanks.

ashley_yeo