topic Re: Screen halo problem in XZ Series

Screen halo problem

Sellim — Thu, 31 May 2018 15:09:09 GMT

Ween i touche the screen a white 'halo' appear on the side of the screen its the same when i touche the right side of the screen its more visible when the screen project dark image and i would know if i can resolve the problem or if the garantee cover the problem my phone are never fall and sorry for my bad english

Re: Screen halo problem

Sellim — Mon, 04 Jun 2018 09:56:27 GMT

Re: Screen halo problem

NunoSEN2 — Mon, 04 Jun 2018 10:45:42 GMT

Hi @Sellim;

As this is a user based forum maybe is better you contact your Sony Local Support team to see if your device hardware can be looked at (contact).

Just to discard any software issue try repair your phone with Xperia Companion.

Re: Screen halo problem

Sellim — Mon, 04 Jun 2018 11:50:26 GMT

I tried all the methods that the Support told me And I can't pay 27 € if the guarantee is not accepted for the return of the smartphone

Re: Screen halo problem

NunoSEN2 — Mon, 04 Jun 2018 12:41:58 GMT

I understand @Sellim, but really I think only they can help you regarding warranty matters.

Re: Screen halo problem

Sellim — Mon, 04 Jun 2018 13:51:27 GMT

If thd warrantly not pass