topic Re: My Xperia XZ1 is unable to get any new update (still stuck on Aug'17 security patch) in XZ Series

My Xperia XZ1 is unable to get any new update (still stuck on Aug'17 security patch)

AR13 — Tue, 29 May 2018 05:31:55 GMT

Dear concerned,

I have bought an imported Xperia XZ1 (Made in Thailand) in this month and i have noticed that after i started using my phone, there is no system update available regardless of timeless search for updates. My security patch is of August 5, 2017 (out of the box). I emailed to Sony Mobile GB who have advised me to repair the phone via PC Companion.

I want to get some other suggestions as well. Do i really need to repair it? or is there any other way to get the latest update?

Regards,

Adil,

Re: My Xperia XZ1 is unable to get any new update (still stuck on Aug'17 security patch)

Qatrium — Tue, 29 May 2018 06:29:30 GMT

@AR13

Did you try connecting your phone to a PC/laptop that has Xperia Companion installed? It should automatically detect any available updates when you choose MTP (or File Transfer) in USB connection mode popup.

Re: My Xperia XZ1 is unable to get any new update (still stuck on Aug'17 security patch)

AR13 — Tue, 29 May 2018 06:32:01 GMT

Yeah i did connect it and it said, my phone has the latest available software. Also i checked through website by entering my IMEI number and it told me the same.

Re: My Xperia XZ1 is unable to get any new update (still stuck on Aug'17 security patch)

Roadrunny76 — Tue, 29 May 2018 06:33:34 GMT

@AR13

First check your customization version typing on phone app *#*#7378423#*#* service info / software info. Then check on www.xpericheck.com what software version you should have for your phone. If it is different, try connecting your phone to Xperia Companion (on pc / laptop) and see if it detects new software that needs to be installed.

Re: My Xperia XZ1 is unable to get any new update (still stuck on Aug'17 security patch)

AR13 — Tue, 29 May 2018 06:39:27 GMT

Yeah it says it has to be different but my phone is unable to detect this latest firmware.

Re: My Xperia XZ1 is unable to get any new update (still stuck on Aug'17 security patch)

Lord_viridis — Tue, 29 May 2018 08:07:31 GMT

What customisation number did it give you in the service menu?

Re: My Xperia XZ1 is unable to get any new update (still stuck on Aug'17 security patch)

AR13 — Tue, 29 May 2018 08:14:14 GMT

1309-7037_R1B

Re: My Xperia XZ1 is unable to get any new update (still stuck on Aug'17 security patch)

Lord_viridis — Tue, 29 May 2018 09:02:07 GMT

That customisation is a "commercial and journalist" model, these units are not meant for end users and as such don't usually recieved software updates.

Re: My Xperia XZ1 is unable to get any new update (still stuck on Aug'17 security patch)

AR13 — Tue, 29 May 2018 09:05:34 GMT

**bleep**, and how to confirm it?

Re: My Xperia XZ1 is unable to get any new update (still stuck on Aug'17 security patch)

Lord_viridis — Tue, 29 May 2018 09:08:54 GMT

Myself I would either contact the seller and complain, or I would look into flashing a different customisation for that device.

Re: My Xperia XZ1 is unable to get any new update (still stuck on Aug'17 security patch)

Lord_viridis — Tue, 29 May 2018 09:09:50 GMT

@AR13 wrote:
**bleep**, and how to confirm it?

You just did with that customisation number,

I thought it was the case before, that number was confirmation.

Re: My Xperia XZ1 is unable to get any new update (still stuck on Aug'17 security patch)

AR13 — Tue, 29 May 2018 09:11:21 GMT

No no, how to check it officially through any forum as i want to return it to my vendor and for that i need evidence

Re: My Xperia XZ1 is unable to get any new update (still stuck on Aug'17 security patch)

Lord_viridis — Tue, 29 May 2018 09:23:05 GMT

You can go to Xperiacheck and type in the customisation In a search on xz1 firmware page, that will link directly to the commercial and journalist firmware.

This thread, and that page would be more than enough information for you.

Re: My Xperia XZ1 is unable to get any new update (still stuck on Aug'17 security patch)

AR13 — Tue, 29 May 2018 09:34:45 GMT

So flashing the latest global rom would solve this issue? I mean, will i get the latest updates then?

Re: My Xperia XZ1 is unable to get any new update (still stuck on Aug'17 security patch)

Lord_viridis — Tue, 29 May 2018 10:51:31 GMT

You will get updates for whichever region customisation you flash.

Makes sure the model numbers match 100%

Re: My Xperia XZ1 is unable to get any new update (still stuck on Aug'17 security patch)

hedrox87 — Wed, 05 Jun 2019 11:05:17 GMT

Hi, I have the same issue, but it says: service_exchange_unit, last update over a year ago... What does that mean? They repaired the phone, changed motherboard and battery and it will stay on Oreo till it's last day?

How can You consider this as full 540€ worth device that still has a year guarantee?