topic Re: Headphone jack is not working in XZ Series

Headphone jack is not working

Bobtheelder — Thu, 29 Mar 2018 16:33:18 GMT

Hi, plugged in the supplied earphones for the first time. No response from them. Tried another set of the same model, still sound coming from phone speaker. Have seen what other people are saying. No Smart Connect installed, installed to try that, but still no change. Any other ideas please, would be appreciated . XZ1 Compact

Re: Headphone jack is not working

Uliwooly — Thu, 29 Mar 2018 19:23:24 GMT

@beadhand-b

Could you boot in >>> safe mode and test other headphones?

Re: Headphone jack is not working

Bobtheelder — Thu, 29 Mar 2018 19:46:38 GMT

Thanks for the response. I have just put the phone in safe mode, but unfortunately still no response to the earphones, both of which I have tested and found to be working.

Re: Headphone jack is not working

Uliwooly — Thu, 29 Mar 2018 22:16:43 GMT

@beadhand-b

Not good, you will have to contact your Local support

Re: Headphone jack is not working

Bobtheelder — Fri, 30 Mar 2018 12:24:36 GMT

Hello again, not really what I wanted to hear, just thought I would use earphones while on holiday, but thanks for your time and advice.

Re: Headphone jack is not working

PTtiny — Sun, 01 Apr 2018 20:56:12 GMT

I have same problem..

It is a new problem... I previously used headphones with this phone all the time.

It must be a software issue

Re: Headphone jack is not working

jn_cn — Sat, 07 Apr 2018 08:43:17 GMT

You can try using 3rd party SoundAbout app from the Play Store to force the headphones to be used.

Re: Headphone jack is not working

Bobtheelder — Mon, 09 Apr 2018 15:57:47 GMT

Hi, I have installed the Soundabout app three times now, but when I try to open it, I get a notification saying that the app has stopped, try again, but it doesn't work. Thanks

Re: Headphone jack is not working

Bempa68 — Tue, 11 Dec 2018 20:00:47 GMT

I have had a similar problem from start. Some headphones work and some not.
It is the same in safe mode. All of them work on other phones.
Sony sent me a pair to try and they did not work. They told me to use soundabout but it does not work in Oreo. Support did not know. I found "Check phone app" suddenly they worked but all other head phones (that did not work before) still were dead.
I sent the phone for guarantee service. Very swift service and they changed the jack. But.... The same result! Exactly the same cables/phones.
I will call them tomorrow but I don´t know what to say and they will not either.
The cables work on all other phones I tried.

Re: Headphone jack is not working

Bobtheelder — Thu, 13 Dec 2018 13:34:50 GMT

Shortly after my last post both sets of earphones started to working but not for long and has been intermittent ever since. I believe that sometimes the phone doesn't detect that the earphones or lead being inserted. I tend to think this is a software problem rather than mechanical.

Re: Headphone jack is not working

Suryasadhan — Tue, 01 Jan 2019 10:21:07 GMT

Iam using"soundabout"app its solve the problem temporary but I want Parminder solution. What can I do

Re: Headphone jack is not working

Bobtheelder — Tue, 01 Jan 2019 11:00:07 GMT

Hi thanks for your input, I have downloaded this app several times without success, when I try to open the app I get a message saying the app has stopped working 🙆‍♂️

Re: Headphone jack is not working

RobertoC1 — Wed, 09 Jan 2019 19:17:39 GMT

Lesser AudioSwitch worked for me for forcing audio to the headphone jack.

Re: Headphone jack is not working

Bobtheelder — Wed, 09 Jan 2019 20:09:03 GMT

Hi, and well done. Just downloaded Lesser Audio Switch. Put the earphones in, switched Audio Switch to earphones and just like magic there was stereo in my ears. Surely this proves that it's the phones software. So come on Sony or Android, get this sorted, I'm convinced the earphones worked until I upgraded to Android 8, thanks again for the info 👍🏻