topic Re: App issues after oreo update in XZ Series

App issues after oreo update

SkrixlerAnon — Fri, 25 May 2018 18:33:04 GMT

Hello :3

My problem is that all apps can no longer play the videos properly. The apps I'm having issues with are: Youtube, Facebook, Snapchat, Musically, Firefox, and Instagram.

On Youtube all videos are asynchronous and for all other apps the video will not play.

My attempts to solve the problems: First, I turned off the phone and then turned it back on, then I stopped the apps and deleted the data and then I have set my phone to factory settings and then reinstalled all my apps. All the attempts to fix the problems have failed.

Could someone help me please here?

Re: App issues after oreo update

NunoSEN2 — Fri, 25 May 2018 20:42:35 GMT

Hi @SkrixlerAnon;

You don't mention it but have you tried restarting the phone in safe mode to discard any third party app acting?

You can also repair the phone software with Xperia Companion which is better than a factory reset.

Re: App issues after oreo update

SkrixlerAnon — Sat, 26 May 2018 07:49:36 GMT

Thank you for your reply.

How can I switch Info the safe Mode?

And how can I repair the phone Software with Xperia Companion?

Re: App issues after oreo update

Roadrunny76 — Sat, 26 May 2018 08:28:38 GMT

@SkrixlerAnon

Safe mode here /t5/FAQ/How-to-boot-your-phone-into-safe-mode/td-p/348008#gref

Repair here /t5/FAQ/How-to-perform-a-software-repair-with-Xperia-Companion/td-p/1103057

Re: App issues after oreo update

SkrixlerAnon — Sat, 26 May 2018 08:36:11 GMT

Now All Problems are gone after I was in the safe mode. But what did the safe mode to clear all Problems?

Re: App issues after oreo update

Roadrunny76 — Sat, 26 May 2018 09:07:34 GMT

@SkrixlerAnon

Safe mode brings only pre-installed apps (the apps that are installed with the OS). If your problems are gone, this means that an app (or more) from the ones you installed is/are causing the problems. Restart the phone (it will start normally with all your apps) and start uninstalling the apps you have installed (one by one from the last installed to the first installed) and watch if the problems are gone. Do not uninstall all of them, uninstall one, see if issues are still there and so on. This way you will find the app/apps causing problems.

Re: App issues after oreo update

SkrixlerAnon — Sat, 26 May 2018 09:10:29 GMT

Thank you!