topic Re: Touchscreen skipping touch in XZ Series

Touchscreen skipping touch

fcoarias — Thu, 15 Mar 2018 01:46:51 GMT

Hi, I just bought the Xperia XZ1 Compact. Everything works fine but the touchscreen becomes unresponsive while scrolling. This bug is present at random times while scrolling over multimedia content (websites with images and text, Twitter application, etc). This is very annoying as scrolling is a very basic feature.

Searching the web I found out that users with other Xperia models are experiencing the same problem, which is extremely disappointing.

This is the thread of users (including videos) of the bug:

https://forum.xda-developers.com/xz-premium/help/touchscreen-problems-t3630146

The users tried with no luck:

* Safe mode

* Factory reset

* Changing firmware

* Software repair using Companion

I tried Safe Mode and the glitch is present too.

Is there a solution for this glitch? Are the developers aware of this bug? Is there an update coming soon?

Thanks.

Edit: There's a thread here reporting the same problem on Xperia XZ Premium with many users affected. It's unbelievable that Sony didn't answer there:

/t5/Xperia-XZ-Premium/TOUCHSCREEN-wiered-problem/td-p/1236201

Now I'm regretting to have bought this phone. It's suppose to be a flagship but I had better support and quality with OnePlus. I should have chose the 5T over this bad experience.

Re: Touchscreen skipping touch

Uliwooly — Thu, 15 Mar 2018 02:37:05 GMT

@fcoarias

elaborate on your issue, also, does your phone has a protective case, film or glass?

Re: Touchscreen skipping touch

fcoarias — Thu, 15 Mar 2018 03:13:28 GMT

Hi, here some relevant information:

* Model: G8441

* Build number: 47.1.A.12.75

* ROM: Stock Android Oreo 8.0.0

* No glass or protector film.

* I bought this phone just 3 weeks ago

* Never hitted, crushed, wet.

* Bug is present:

with or without stamina mode
with or without moisture on fingers
with or without wifi or data
with different screen resolutions
on safe mode

I just made two videos because it is extremely easy to reproduce:

(Sorry about the video quality but the Xperia suppose to be my best camera)

Re: Touchscreen skipping touch

80342361520 — Thu, 20 Dec 2018 03:19:51 GMT

any resolve problem?

Re: Touchscreen skipping touch

fcoarias — Thu, 20 Dec 2018 03:29:27 GMT

Hi, finally the vendor replaced the faulty unit with a new one, same model just different color. This new unit is ok.