topic Re: touch screen sensitivity issue in XZ Series

XZ2 Premium touch screen problem

Jeffho — Fri, 27 Jul 2018 13:48:57 GMT

I've been playing PUBG with my xz2 premium and found that it suffered from the touch sensitivity issue similar to the one with xz2 (which many claimed to be fixed with the software update 51.1.A.4.265). It made aiming in first-person shooter game so difficult and I wondered when would the fix for xz2 premium be out.

Here is a video I found on youtube showing the problem: watch?v=4VR0-7Xl4LI

xz2 premium touch screen sensitivity issues!!!

fatg1999 — Sun, 12 Aug 2018 05:56:56 GMT

anyone have the same issue ???

it jump some pixels!

Re: XZ2 Premium touch screen problem

TOOE — Tue, 21 Aug 2018 00:12:30 GMT

Right, it’s not good to open the double mirror. After coming, there will be a jump of about 3mm.

~~对的没开倍镜还好，来了以后会出现3mm左右的跳过~~

@TOOE

I've edited your post as this is an English only forum, you can use Google Translate to reply and/or post.

Re: XZ2 Premium touch screen problem

Darksteel165 — Tue, 21 Aug 2018 04:01:18 GMT

So I wanted to post and say you were crazy but... The broken touchscreen is real. I just tried to play pubg and there's no way . I haven't noticed it with other apps as I haven't done anything with sensitive dragging. Guess no Photoshop on this phone. I wonder if Sony support will post.

Re: XZ2 Premium touch screen problem

Darksteel165 — Wed, 03 Oct 2018 02:58:02 GMT

Anyone have any idea? It's hard to use Microsoft remote desktop with the way the screen is.

Re: XZ2 Premium touch screen problem

Lord_viridis — Thu, 04 Oct 2018 07:46:50 GMT

What firmware on you on?

Re: XZ2 Premium touch screen problem

Darksteel165 — Thu, 04 Oct 2018 15:40:27 GMT

I believe you are referring to the build nunver above?

Also after the last update I can't open software update it app crashes each time.

This touchscreen problem existed since I got the phone though and I believe I am 3 updates in.

Re: XZ2 Premium touch screen problem

Strampke — Thu, 04 Oct 2018 20:01:46 GMT

For a proper software repair watch this.

Take care battery at >80% to be shure.

And pay attention to point 2B in the second post.

Re: XZ2 Premium touch screen problem

Darksteel165 — Fri, 05 Oct 2018 13:58:36 GMT

Strampke. Next time read the post before you attempt to inflate your post number with information not related to the thread.

Thanks

Re: XZ2 Premium touch screen problem

Lord_viridis — Fri, 05 Oct 2018 14:17:44 GMT

He did read the post, you stated that after the last update, attempting software update the app crashes, it shouldn't.

Mine does not, nor have I seen this touch issue on last update, I even looked for it purposefully.

Every touch worked ok, so I too would suggest a backup and software repair using Xperia companion and checking again.

If there is another way for me to check for this, please let me know so I can assist more with troubleshooting at my end. Thanks.

Re: XZ2 Premium touch screen problem

Darksteel165 — Sat, 06 Oct 2018 22:30:14 GMT

I said this earlyer but it doesn't matter now "This touchscreen problem existed since I got the phone though and I believe I am 3 updates in."

Essently anything when you start to move your finger does not register very slight movements.

Simply go to scroll the screen in Google Chrome very slowly and you will notice the screen doesn't move until you have moved a decent amount.

Keep your finger pressed down and then move and stop a d you will see there's almost like a sensor not working or something.

In Microsoft Remote Desktop it makes it very hard to hit some buttons because you are Essently dragging a mouse cursor on a computer.

Re: XZ2 Premium touch screen problem

Lord_viridis — Mon, 08 Oct 2018 10:28:46 GMT

@Darksteel165 wrote:
Essently anything when you start to move your finger does not register very slight movements.
Simply go to scroll the screen in Google Chrome very slowly and you will notice the screen doesn't move until you have moved a decent amount.
Keep your finger pressed down and then move and stop a d you will see there's almost like a sensor not working or something.
In Microsoft Remote Desktop it makes it very hard to hit some buttons because you are Essently dragging a mouse cursor on a computer.

Ok, I think I get what you mean now, I'll test a bit more and see if I can replicate it.

Re: XZ2 Premium touch screen problem

Darksteel165 — Tue, 09 Oct 2018 23:17:33 GMT

@Viridis wrote:
@Darksteel165 wrote:
Essently anything when you start to move your finger does not register very slight movements.
Simply go to scroll the screen in Google Chrome very slowly and you will notice the screen doesn't move until you have moved a decent amount.
Keep your finger pressed down and then move and stop a d you will see there's almost like a sensor not working or something.
In Microsoft Remote Desktop it makes it very hard to hit some buttons because you are Essently dragging a mouse cursor on a computer.
Ok, I think I get what you mean now, I'll test a bit more and see if I can replicate it.

Thank you. Please let me know if there is any other information I can provide or test.

I'm at a loss as I believe the system sees my touches but just doesn't move almost like touch guard on a laptop TouchPad to prevent accidental clicks or movement.

I tested using the devolper option to pointer location. It doesn't record the movement but it does record the pressure changing when I move my finger. Not sure what to make of it.

Re: XZ2 Premium touch screen problem

iuliana7 — Thu, 11 Oct 2018 12:07:28 GMT

I have the same problem, it's very noticeable when using Chrome remote desktop

Re: XZ2 Premium touch screen problem

Lord_viridis — Thu, 11 Oct 2018 13:07:37 GMT

So this issue seem it's more apparent with devices when doing remote style works?

Remote desktops, stuff like that?

Re: XZ2 Premium touch screen problem

iuliana7 — Thu, 11 Oct 2018 13:27:17 GMT

Not just with remote desktop, but also PUBG the pointer is stuck when I move a few millimeters so no precise movements for aiming, I also had this problem on my huawei P20 pro but it was solved via software update

Re: XZ2 Premium touch screen problem

iuliana7 — Thu, 11 Oct 2018 13:40:45 GMT

I've enabled glove mode and no change in sensitivity, also tested in another game and it's impossible to aim precisely.

This issue seems to be related to long press on touchscreen, the phone seems to be thinking I am trying to long press and it creates a deadzone around the finger, when I rotate the finger slightly expecting to move the pointer just a bit it doesn't work, this problem is extensively discussed on another forum but for the xz2, I don't know if I can post the link but the thread name is xz2 touchscreen sensitivity issues might affect you if you play games

Re: XZ2 Premium touch screen problem

Darksteel165 — Thu, 11 Oct 2018 22:24:17 GMT

@Viridis wrote:
So this issue seem it's more apparent with devices when doing remote style works?
Remote desktops, stuff like that?

The problem is doing anything that requires you to be precise.

Re: XZ2 Premium touch screen problem

pressefr — Sat, 13 Oct 2018 21:18:13 GMT

@Jeffho wrote:
I've been playing PUBG with my xz2 premium and found that it suffered from the touch sensitivity issue similar to the one with xz2 (which many claimed to be fixed with the software update 51.1.A.4.265). It made aiming in first-person shooter game so difficult and I wondered when would the fix for xz2 premium be out.
Here is a video I found on youtube showing the problem: watch?v=4VR0-7Xl4LI

What can help with aiming with PUBG is to turn on the Gyroscope.

Turn on Gyroscope: always on; for both scope-zoom and regular aiming.

Reading through everyone's comments its maybe your phone, and need it exchanged because mine doesn't have that problem.

Re: XZ2 Premium touch screen problem

Darksteel165 — Mon, 15 Oct 2018 03:09:50 GMT

@pressefr wrote:
@Jeffho wrote:
I've been playing PUBG with my xz2 premium and found that it suffered from the touch sensitivity issue similar to the one with xz2 (which many claimed to be fixed with the software update 51.1.A.4.265). It made aiming in first-person shooter game so difficult and I wondered when would the fix for xz2 premium be out.
Here is a video I found on youtube showing the problem: watch?v=4VR0-7Xl4LI
What can help with aiming with PUBG is to turn on the Gyroscope.
Turn on Gyroscope: always on; for both scope-zoom and regular aiming.
Reading through everyone's comments its maybe your phone, and need it exchanged because mine doesn't have that problem.

Maybe it's everyone's phone who posts to this thread? You cant be serious can you?

This is about touchscreen/software problems not pupg.

All my other Android (or even iPhone) don't have this problem. I find it hard to believe Sony is using some special crappy touchscreens that don't work compared to everyone else.

Wish someone knew of a fix besides returning the phone...