topic Redeemwithsony bluetooth earphone in XZ Series

Redeemwithsony bluetooth earphone

Mic1980 — Tue, 08 May 2018 09:11:13 GMT

I have just purchased the Xperia xz2 on o2 with an offer for a pair of noise cancelling earphones but when i try to redeem it says imei number is wrong any help on this matter would be appreciated thank you

Re: Redeemwithsony bluetooth earphone

Lord_viridis — Tue, 08 May 2018 09:20:46 GMT

@Mic1980wrote:
I have just purchased the Xperia xz2 on o2 with an offer for a pair of noise cancelling earphones but when i try to redeem it says imei number is wrong any help on this matter would be appreciated thank you

Have you waited 14 days from purchase to claim?

Re: Redeemwithsony bluetooth earphone

Jonas — Tue, 08 May 2018 11:31:30 GMT

Hi @Mic1980, welcome to our forum and congratulations on your new device!

Keep in mind that this is a Global user based forum and campaigns can vary between markets, however I think I was able to find the campaign, is it on the website below that you are trying to claim the accessory?

https://redeemwithsony.co.uk/

If you haven't tried entering the IMEI number with only the 15 digits, I would recommend doing so and if it still does not work, click on "Contact us" further down on the page and there you can send the team responsible for the campaign an Email and they will assist you further.

Let us know how it goes!

Re: Redeemwithsony bluetooth earphone

Atari520stfm — Fri, 11 May 2018 23:21:54 GMT

I had same issue and sent an email of the problem to kondor (who run the promotion). I had a very quick reply saying "If you would like to try and redeem again on the redemption website it should now work" and it did. So whatever they did at their end I don't know.

Re: Redeemwithsony bluetooth earphone

Jonas — Tue, 22 May 2018 12:50:07 GMT

Hi @Atari520stfm, that's awesome! I'm sorry that it didn't work directly for you, but from what I understand now, everything seems to work for you and hopefully the headset has already arrived!

Thanks a lot for the information and I hope it has been resolved for @Mic1980 as well!