topic Black screen in call in XZ Series

Black screen in call

Dando80 — Sat, 05 May 2018 16:52:05 GMT

Translation via Google Translate:

Hello everyone, the screen of my xz2 compact once on two during a call becomes black, thus blocking any attempt to handle the call .. S implants there and resolves only when the other end ends the blessed phone call! I have already done a hard reset but the situation remains the same, outrageous for a cell phone that first of all should guarantee phone calls! Advice in this regard or delivery of fast speed assistance? Thank you

Salve a tutti, lo schermo del mio xz2 compact una volta su due durante una chiamata diventa nero, bloccando così ogni tentativo di gestire la chiamata.. S impianta lì e di risolve solo quando dall altra parte termina la benedetta telefonata! Ho già provveduto ad hard reset ma la situazione resta la stessa, scandaloso per un cellulare che prima di tutto dovrebbe garantire telefonate! Consigli a riguardo o parto di assistenza veloce veloce? Grazie

Re: Black screen in call

ilnik84 — Sat, 05 May 2018 20:48:15 GMT

Translation via Google Translate:

I have the opposite problem, that the screen stays on during the call and I systematically remove the audio with the cheek, I noticed that it also has difficulty with the adaptive brightness, so I did the tests on the proximity sensor and in fact it seems faulty, try you too and let me know.

You find it in settings> assistance> click on the test icon immediately to the left of the home icon of the home.

Ho il problema inverso, che lo schermo rimane acceso durante la chiamata e sistematicamente tolgo l'audio con la guancia, ho notato che ha anche difficoltà con la luminosità adattativa, così ho fatto i test sul sensore di prossimità ed in effetti sembra difettoso, prova anche tu e fammi sapere.

~~Lo trovi in impostazioni > assistenza > clicca sull'icona dei test subito a sinistra dell'icona fatta a casa della home.~~

Re: Black screen in call

Dando80 — Sun, 06 May 2018 06:16:09 GMT

Translation via Google Translate:

Hello the sensor test works, upsetting but it is so .. I think they are faulty at this point, I will bring it back tomorrow demanding immediate replacement .. Where did you buy it?

~~Ciao il test del sensore funziona, sconvolgente ma è così.. Penso siano difettosi a questo punto, lo porterò indietro domani esigendo la sostituzione immediata .. Tu dove l hai acquistato?~~

Re: Black screen in call

Qatrium — Sun, 06 May 2018 06:38:31 GMT

@Dando80 @nikned84

I used Google Translate to find the meaning of your messages. Kindly post your future questions/feedbacks in English so we can assist you, this is an English based forum.

Did you remove the protective film on the screen?

Did you install a screen protector or a case?

Re: Black screen in call

Dando80 — Sun, 06 May 2018 08:10:38 GMT

As soon as I call the screen goes black preventing any action on the dialer .. I have no protective film

Re: Black screen in call

Qatrium — Sun, 06 May 2018 08:16:43 GMT

@Dando80

Make sure that nothing is blocking the proximity sensor, including fingerprints, debris, dust, etc. It's the object number (2) in this diagram:

(2) Proximity sensor

Re: Black screen in call

Dando80 — Sun, 06 May 2018 08:22:04 GMT

Translation via Google Translate:

Nothing blocks it, the sensor test is positive and does not indicate faults.

~~Nulla lo blocca, il test sul sensore risulta positivo e non segnala guasti .~~

Re: Black screen in call

Samsung63 — Mon, 07 May 2018 21:19:49 GMT

I have the same problem

I tried everything incuding a software repare bug i just waesed mu time

Re: Black screen in call

Samsung63 — Mon, 07 May 2018 21:52:37 GMT

Try this and let me know if it works

Re: Black screen in call

Samsung63 — Tue, 08 May 2018 14:38:01 GMT

I had the same problem with my xz2 compact. It must be a problem with the dialer app.

I installed a third-party app and every thing seems fine know

Please let me know if it works out for you to .

Re: Black screen in call

Samsung63 — Tue, 08 May 2018 15:30:05 GMT

Install a third-party dailer and every thing will work fine .

Please let me know if it works for you to

Re: Black screen in call

Комерс — Wed, 09 May 2018 17:50:42 GMT

~~В связном, после проверки устройства сказали что все хорошо, но проблема осталась~~

In a connected, after checking the device said that everything is fine, but the problem remained

Re: Black screen in call

monfreresam — Thu, 10 May 2018 10:40:52 GMT

Hello, I have the same problem, I had a hope to finally find a good Sony smartphone, I bought the "Ray" "z3 compact" "xz", the "xz2 compact" will be my last Sony if you do not do not find a solution quickly. The camera bug regularly too 😣

And I still have not received the ps4 you promised me

Re: Black screen in call

Strampke — Thu, 10 May 2018 13:43:34 GMT

To whom are you complaining?

Goto Support on your phone and contact Local Support.

They will shurely help you.

Re: Black screen in call

monfreresam — Thu, 10 May 2018 13:55:17 GMT

Thank you

Re: Black screen in call

Samsung63 — Wed, 16 May 2018 13:47:10 GMT

Nice job Sony. I thought that after the update you would fix the the problem

But it seems that you have updated crap. The screen still vote black during calls . So I still need a third party dailer to make it work properly .

topic ﻿Black screen in call in XZ Series

﻿Black screen in call

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topic Black screen in call in XZ Series

Black screen in call

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