topic Re: Cannot answer calls in XZ Series

Cannot answer calls

paul4os — Wed, 18 Jul 2018 19:53:06 GMT

Hello, for the past month or so I have been unable to answer calls on my XZ1. The phone will ring, I get the incoming call screen, and I try to swipe the circle up to answer the call, but the call does not answer.

I have a G8341 running 47.1.A.12.235 but had the same problem on the previous security update version.

Re: Cannot answer calls

NunoSEN2 — Wed, 18 Jul 2018 20:24:57 GMT

@paul4os;

Did you tested the device in safe mode to discard any third party app acting?

Re: Cannot answer calls

KarlE — Thu, 23 Aug 2018 11:46:30 GMT

~~Jeg har nøjagtigt det samme problem 8 ud af 10 gange jeg har lavet reset, tastelås og ikke tastelås, skiftet ringet e til standard intet virker~~

I have exactly the same problem 8 out of 10 times I've made reset, key lock and no key lock, switched ring e to default nothing works

Re: Cannot answer calls

mbv041080 — Tue, 23 Oct 2018 13:14:40 GMT

I have the same problem.

I often cannot answer the incoming calls by swiping upvthe green button.

I've updated to 47.1.A.16.20 and factory resetted but didn't help.

I'll wait for Android 9.0 update to see if the problem would be solved, otherwise I'd throw it away, get a blackberry key2 and never buy Sony phone again, as I cannot accept a phone that "betray" me. It's really ridicious, a phone that cannot answer calls!

Re: Cannot answer calls

Furkan_Ascioglu — Wed, 24 Oct 2018 20:43:36 GMT

I have understood this problem and i have this problem. I think ear sensor or light sensor doesn't awake. if you can close your hand on ear sensor and behind get your hand up at this call time, button is reworking. I think software problem. We need your help Sony.

Sorry bad english

Re: Cannot answer calls

Jurgi — Sun, 04 Nov 2018 06:34:03 GMT

Sometimes I have same problem, red the button (for answer call) does not move, it does not actually work the entire display and I have to turn off the on-screen switch and turn on the display

Re: Cannot answer calls

mbv041080 — Tue, 06 Nov 2018 04:43:36 GMT

If I put the XZ1 inside trouser pocket, when calls come, then I take it out and swipe the button, almost 100% doesn't work, touch screen doesn't response.

I have to use my thumb to cover the proximity sensor/light sensor once, then the touch screen would be "activated", then I could answer the call.

It's a very annoying bug, as I use the phone for business use most, I cannot miss any important calls.

If this bug still exists in Android 9.0, I won't use anymore, Xperia could be a nice gaming device, media player or camera, but not for business use.

Re: Cannot answer calls

mbv041080 — Wed, 07 Nov 2018 15:47:06 GMT

Today XZ1 didn't let me to answer an important call again, I sold it away and got a blackberry already.

Before I sold it, I took a video clip to prove that the problem exists.

https://youtu.be/2JMiESoI-YM

I was a loyal sony mobile user, started from Aspen, Neo, Pro, P, V, Z Ultra, T3, C3, M4 Aqua, X Performance, XZs, now ended by this buggy XZ1. Thanks for sony mobile's ignorance to bug reports and buggy firmware.

I don't know whether I'd choose xperia or not in the future, but at this moment, I don't consider Xperia as my primary phone, since I'm a business traveller.

Re: Cannot answer calls

Furkan_Ascioglu — Mon, 24 Dec 2018 23:23:56 GMT

My problem is solved after android pie update.

Re: Cannot answer calls

Yhybr — Wed, 29 May 2019 16:06:56 GMT

~~Sorun devam ediyor. Cok kotu guncelleme ile yapamıyorlar sorunun ne olduğunu bilmiyorlar ilgileniyorlar.~~

The problem continues. Many are interested in not knowing what the problem is that they can not do with the upgrade.

Re: Cannot answer calls

Furkan_Ascioglu — Fri, 07 Jun 2019 19:33:02 GMT

My problem is solved after android pie update.

-------------------------------EDIT-------------------------------

@Yhybr

I agree the problem is started again after last update.(47.2.A.10.62)

Re: Cannot answer calls

Yhybr — Fri, 07 Jun 2019 21:33:51 GMT

This problem so bad. Becouse cannot answer calls. The solution is certain, but they do not solve with software update!

Re: Cannot answer calls

Yhybr — Thu, 20 Jun 2019 18:44:05 GMT

I HATE THIS PROBLEM I CANT ANSWER IN COMING CALLLLLL!!!!! YOU ARE NOT UNDERSTAND THIS PROBLEM IS SOFTWARE!!! BECOUSE HAVE JUST BASIC SENSOR PROBLEM

Re: Cannot answer calls

Furkan_Ascioglu — Mon, 01 Jul 2019 11:07:48 GMT

Problem is not resolved after last update. (47.2.A.10.80)

Re: Cannot answer calls

Furkan_Ascioglu — Sun, 25 Aug 2019 15:42:49 GMT

The problem is not fixed after last update. (47.2.A.10.107)

Re: Cannot answer calls

Yhybr — Sat, 19 Oct 2019 22:12:23 GMT

Sony Xz1 Display and Screen touch is a flawed phone but Sony Team did not accept this. And
I think all of these products should be collected and apologized, the touch **bleep** and complains in its entirety but no one is the solution