topic Re: Fuzzy screen then crash. in XZ Series

Fuzzy screen then crash.

Razzberry — Tue, 12 Dec 2017 10:17:25 GMT

I bought my phone 2 days ago and it's screen constantly freezes with a static looking screen then crashes and restarts. Anyone else have the same problem as me and do you know how to fix it?

Re: Fuzzy screen then crash.

nuno25silva — Tue, 12 Dec 2017 10:35:43 GMT

I've the same problem

Re: Fuzzy screen then crash.

stanlykubrick — Tue, 12 Dec 2017 12:53:00 GMT

Does it do it when in safe mode?

Have you tried a factory reset? Actually a software repair using the Xperia Companion is the better choice as it does more than a standard reset...it installs all new software.

If neither of these two things resolves the issue then a warranty repair may be necessary.