topic Re: Infinite bootloop after update in XZ Series

Infinite bootloop after update

SpaceMalte — Thu, 30 Nov 2017 09:33:29 GMT

Yesterday I got a notfication that a system update is available for my XZ. I choosed to install it over night but this morning I found my smartphone in a bootloop. The screen is black, then it boots, it follows the Sony sign, the Android logo and then the Xperia sign. Then the screen goes black again and it starts all over. I can turn the phone off completely by pressing the power button and volume up, but if I try to turn it on again, the bootloop starts immediately again.

I looked for common solutions for similar problems and tried to use the Xperia Companion to repair the software but my phone is not registered. Then I tried a factory reset by pressing the power button and volume up when its turned off to get access to the recovery mode, but the phone only vibrates a few times, nothing more happens.

Additionally, I tried all of that after taking out my SIM card again, results remain the same. Therefore I want to ask if any one of you has some ideas?

Any ideas

Re: Infinite bootloop after update

Shuri — Sun, 03 Dec 2017 12:37:59 GMT

Same problem, please help him.

Re: Infinite bootloop after update

Turboschnuffi — Sun, 03 Dec 2017 13:33:05 GMT

Hello, I had exactly the same problem.

I solved it with the Sony Companion software.

Switch your phone off. Press and hold Volume - and switch it on.

Release Power Button but still hold Vol - WHILE you connect the phone to the USB Port of your Windows Computer.

Initiate software repair - your phone will get Factory Settings.

Re: Infinite bootloop after update

Shuri — Sun, 03 Dec 2017 20:54:54 GMT

Isn't work with me... bootloop still hapen. My pc doesn't accept my phone.

Re: Infinite bootloop after update

Turboschnuffi — Sun, 03 Dec 2017 21:06:32 GMT

Is Sony Companion running when you connect it? What is your Windows version?

Re: Infinite bootloop after update

Shuri — Sun, 03 Dec 2017 21:13:32 GMT

Sony Companion is running, i'm on latest version of windows 10 (i've try with another computer on windows 10 creator update) and my pc doesn't recognize my phone

Re: Infinite bootloop after update

Turboschnuffi — Sun, 03 Dec 2017 21:27:12 GMT

Okay Mister - I think it wasn't my solution (I don't remember wich of the 100 tries successed yesterday)
but try this first:
http://android-recovery.info/2319/recovery/Sony/Xperia+XZ

Re: Infinite bootloop after update

Shuri — Sun, 03 Dec 2017 21:28:49 GMT

When i try to enable recovery mode, it's perfect black screen and nothing happen

My bad, the phone just start and reboot

Re: Infinite bootloop after update

Shuri — Mon, 04 Dec 2017 00:31:50 GMT

Thx god, xperia companion started to reset my phone

Re: Infinite bootloop after update

Turboschnuffi — Mon, 04 Dec 2017 00:47:46 GMT

Oow I know how you feel in this moment! Cool! Have fun with your phone.

Re: Infinite bootloop after update

Shuri — Mon, 04 Dec 2017 00:52:00 GMT

f**k the repair crash at 1/4 of the loading bar...
with the message: "

Software Repair Failed

An error occurred while repairing your device.
Try Again. If the problem persists, contact Sony Support.

Re: Infinite bootloop after update

Turboschnuffi — Mon, 04 Dec 2017 00:55:31 GMT

Don't panic - I had the same here.

Maybe you must try 2 or 3 times.

But then it will work! Trust your device 😁

Re: Infinite bootloop after update

Shuri — Mon, 04 Dec 2017 01:00:19 GMT

After 5 retry it's work (maybe), i trust in my device, i trust in sony but i didn't trust in android 8.0 >< (One of the fonctionality of android 8.0 is to stop bootloop ><)

Re: Infinite bootloop after update

Shuri — Mon, 04 Dec 2017 01:03:21 GMT

It's finaly work, thx for all the support

Re: Infinite bootloop after update

Turboschnuffi — Mon, 04 Dec 2017 01:05:43 GMT

I am also very disappointed from Android. Sony is a real good Brand. I never had problems with any Sony device.

I hope your problems are solved. Have a good time - bye bye :smileyhappy::smileyrainbow:

Re: Infinite bootloop after update

Turboschnuffi — Mon, 04 Dec 2017 01:12:09 GMT

Cool! I am realy happy about that!

Now you have one of the best phones on the planet :smileysmileywink: