topic Re: no notifications fb messenger in XZ Series

no notifications fb messenger

DiamondHeartVix — Sun, 26 Nov 2017 20:59:57 GMT

I'm not getting notifications of fb messenger messages. I've checked all the notification settings on both system and in the app. Volumes are up and everything else seems OK.

I've uninstalled and reinstalled with a reboot in between. No change.

Everything is upto date. No updates to do and lost as to how to fix it

Help?!

Re: no notifications fb messenger

CameronT — Tue, 28 Nov 2017 23:41:49 GMT

Hi @Diamond-HeartVix,

Do you have power saving functions enabled?

Re: no notifications fb messenger

DiamondHeartVix — Wed, 29 Nov 2017 14:35:41 GMT

Hi,

No, I don't. Also, both fb and fb messenger are allowed to run I the background

@CameronT wrote:
Hi @Diamond-HeartVix,
Do you have power saving functions enabled?

Re: no notifications fb messenger

CameronT — Wed, 29 Nov 2017 23:09:46 GMT

Under the app optimizations (Settings > Battery > Options (3 dots top right) > Battery Optimisation > Apps) try ticking Facebook Messenger in here.

Re: no notifications fb messenger

DiamondHeartVix — Wed, 29 Nov 2017 23:18:23 GMT

@CameronT wrote:
Under the app optimizations (Settings > Battery > Options (3 dots top right) > Battery Optimisation > Apps) try ticking Facebook Messenger in here.

I don't have that in my 3 dot options

Re: no notifications fb messenger

CameronT — Thu, 30 Nov 2017 01:07:47 GMT

My apologies, it will be the power saving exceptions.

Re: no notifications fb messenger

DiamondHeartVix — Thu, 30 Nov 2017 07:19:16 GMT

Ah, yes, I'd found that already. It's ticked. Still not fixed the notification issue.

Any other ideas?

Re: no notifications fb messenger

SpyrosFgs — Thu, 30 Nov 2017 17:40:27 GMT

I have the exact same problem. Sometimes notifications come but some others I have to open the app to see if the person I was talking to sent something.

Re: no notifications fb messenger

DiamondHeartVix — Thu, 30 Nov 2017 18:07:49 GMT

I'm glad it's not just me. I've reported it to fb. I don't know if it's a messenger problem or an oreo problem. It was all working fine before updates, but everything updated at once so I don't know which update caused the issue.

It's so frustrating as I'm sure you know

@SpyrosFgs wrote:
I have the exact same problem. Sometimes notifications come but some others I have to open the app to see if the person I was talking to sent something.

Re: no notifications fb messenger

SpyrosFgs — Fri, 01 Dec 2017 01:36:33 GMT

I think it's an oreo thing. When I press the home button and let messenger open open in the backround, I don't get notifications and I have to open the app again to see if someone sent me something. When I swipe the app to close it and not let it open in the backround, then I get my notifications all the time.

Re: no notifications fb messenger

DiamondHeartVix — Fri, 01 Dec 2017 08:33:24 GMT

Sorry, what do you mean "swipe to close the app" and get all message notifications?

Is there a way to report oreo issues to devs?

@SpyrosFgs wrote:
I think it's an oreo thing. When I press the home button and let messenger open open in the backround, I don't get notifications and I have to open the app again to see if someone sent me something. When I swipe the app to close it and not let it open in the backround, then I get my notifications all the time.

Re: no notifications fb messenger

SpyrosFgs — Sat, 02 Dec 2017 13:49:18 GMT

I am talking about using the button that is like a square in the bottom right that gets you to the apps running in the backround. If I "swipe" to close the messenger app then I'll get the next notifications. If I just press the middle cycle button, then I won't get the next notifications and I would have to open the app to see if someone sent me something.

Re: no notifications fb messenger

SpyrosFgs — Sat, 02 Dec 2017 19:12:01 GMT

It is getting frustrating. I don't get notifications on messenger no matter what right now.

Re: no notifications fb messenger

DiamondHeartVix — Sun, 03 Dec 2017 13:41:57 GMT

@SpyrosFgs wrote:
I am talking about using the button that is like a square in the bottom right that gets you to the apps running in the backround. If I "swipe" to close the messenger app then I'll get the next notifications. If I just press the middle cycle button, then I won't get the next notifications and I would have to open the app to see if someone sent me something.

Ahh sorry. The recent apps list. I know I what you mean now

Re: no notifications fb messenger

MelindaSjoeberg — Mon, 25 Dec 2017 15:50:10 GMT

I have the same problem and I have tried everything! Starting to go mad.

Have you guys find something that helped yet?

Re: no notifications fb messenger

najodleglejszy — Tue, 26 Dec 2017 14:47:02 GMT

since FB Messenger is a third party app, you should report the issue to Facebook as it's them who can fix it. you can find contact info by opening Play Store listing for FB Messenger, scrolling down to the bottom and tapping a "send email" button.

Re: no notifications fb messenger

TomNach — Sat, 30 Dec 2017 08:12:50 GMT

I have the same issue - no notifications at all. Temporary solution was to install Messenger Lite which works fine.

Re: no notifications fb messenger

MelindaSjoeberg — Sat, 30 Dec 2017 09:10:38 GMT

I have done that, but haven't got any reply at all :(.

Going to install messenger lite for the time being to see if that works.