topic 3rd Factory reset and volume still not working ans can't put calls on speaker. in XZ Series

3rd Factory reset and volume still not working ans can't put calls on speaker.

read — Sun, 14 Jan 2018 12:40:08 GMT

Hi,

The factory reset had actually made things worse.

Where the volume button was intermittently not working it's now permanently not working and where the in call "speaker" was adjustable, it's not totally shut off meaning I can't place calls on speaker!

Also the Bluetooth now constantly disconnects, regardless of the device being used.

I'm getting really sick of this!

Please either fix this or give me one of the millions of handsets that don't seem to have these problems!

Barry

Re: 3rd Factory reset and volume still not working ans can't put calls on speaker.

najodleglejszy — Sun, 14 Jan 2018 13:48:33 GMT

@Barrywrobinsonif you tried performing a software repair using Xperia Companion and it didn't fix your issues, then it's most likely a hardware problem and your best bet is to contact your Local support and arrange a repair of your phone.

Re: 3rd Factory reset and volume still not working ans can't put calls on speaker.

read — Sun, 14 Jan 2018 13:52:04 GMT

Ok, fair enough.

Barry