topic Re: My sound button will not work in XZ Series

My sound button will not work

Ads30 — Sun, 26 Nov 2017 13:48:57 GMT

For some reason, my up sound button will not work at all. It is clearly being pressed and the down button works fine. I've tried restarting my phone and updating it but no luck. Has anyone else encountered this problem and if so, managed to solve it?

Re: My sound button will not work

najodleglejszy — Sun, 26 Nov 2017 15:49:10 GMT

@Ads30 does the button work if you restart the phone in safe mode?

The volume up no longer works after update to Orio

read — Fri, 01 Dec 2017 13:24:28 GMT

Hi,

Following the update to Orio my volume up button stared to periodically stop working. It now no longer woeks at all [volume down works fine]. I've tried booting into safe mode, which makes no difference, as well as doing a full reset without restoring any apps [so that the system is clean] and this hasn't helped either.

I know that there have been issues with buttons not working after Orio, but this seems oddly specific. It's also very annoying as I can't turn up the volume on an ongoing call anymore.

Please help!

Do I need to send off my phone for repair? I rely on my phone and can't function without it so if that's at all avoidable I'd like to avoid it.

Thank you in advance

Barry Robinson

Re: My sound button will not work

read — Fri, 01 Dec 2017 13:29:50 GMT

Hi,

Can someone please get back to me with a status on this?

While it's not impossible that this is a hardware failure, the fact that it's happening to someone else makes it unlikely!

Barry Robinson

Re: My sound button will not work

najodleglejszy — Fri, 01 Dec 2017 17:19:33 GMT

@Barrywrobinsongo to Settings > Accessibility > Accessibility shortcut and switch the toggle to Off, if it's enabled.

Re: My sound button will not work

read — Fri, 01 Dec 2017 18:02:14 GMT

Didn't work! The volume button still only works in one direction.

Am I gong to have to send this thing in for repair? I can't deal with that right now.

Re: My sound button will not work

najodleglejszy — Fri, 01 Dec 2017 19:42:56 GMT

@Barrywrobinson hmmm... what if you go to Accessibility settings again and make sure that all accessibility services and settings (Select to Speak, TalkBack, Switch Access and so on) are disabled? I'm asking because I vaguely recollect someone mention having a similar problem with the volume button and fixing it by disabling some accessibility settings.

Re: My sound button will not work

read — Fri, 01 Dec 2017 23:45:41 GMT

Hi,

I've checked all the accessibility settings and everything is turned off. I can see how it could affect it, but that's not the case here unfortunately.

I'm debating weather or not this could simply be a hardware failure. The fact that it happened imeadiatley after upgrading to Orio is a little suspicious, the fact that I'm not the only person is slightly more so, but it doesn't rule out the possibility altogether. It could be a hardware failure! I'm hoping, however, that it's not.

Barry

Re: My sound button will not work

read — Tue, 05 Dec 2017 07:53:43 GMT

Hi,

The volume up button on my Xperia XZ Premium has started working twice since I last posted on this forum, and both times where immediately after I'd connected to a Bluetooth source. It functions flawlessly for a a short amount of time, then stops working.

Can someone please find out why this is happening. I've tried littraly everything I can think of including doing a full reset with only stock apps [no restore of anything I've downloaded or settings I've adjusted] and nothing has helped.

I really don't want to be without my phone as I absolutely rely on it. I'm bipolar and it's littraly a lifeline for me as it's the only phone I have [I don't have a landline].

Please, is there anything that can be done to sort this out?

Thanks in advance for the help

Barry

Re: My sound button will not work

read — Tue, 05 Dec 2017 08:13:42 GMT

It's sudenly startes working again, and there's no judder or lag that you'd expect from some kind of damage or physical failure. When it's working it seems to work flawlessly. It is feasibly possible that this is a physical problem, but everything, from years of experience as an engineer, suggests that it's not [though obviously I could be wrong]

Thanks again in advance for your help

Barry Robinson

Re: My sound button will not work

stanlykubrick — Tue, 05 Dec 2017 15:28:41 GMT

I am sorry to hear about your issues. I realize that having a working phone is a necessity for you.

Two things:

1) Remember that as long as you have the down volume working that you can adjust your volume on the screen with the software toggles.

2) This is something I tell everyone...buy yourself a cheap backup phone. You can get something used or new for relatively cheap that will do virtually everything that this phone can do less any fancy video or picture taking. I am assuming that you need it for communication...texting, phone calls, email, and maybe some Internet access. No matter what phone you get for you daily use, no matter what you paid for it, no matter if it is a "flagship" or not...it is probably made in China by the same people who assemble all of the phones available today and they ALL CAN BREAK AT ANY MOMENT!

Even having insurance is not good enough for many of us who rely on these things for our very lives.

So bite the bullet and get yourself a backup phone that will work with the SIM you are currently using. You will feel better knowing you are covered just in case!

Re: My sound button will not work

read — Wed, 06 Dec 2017 16:42:24 GMT

It is dissapointing that it was working LITERALLY the day before I updated it to Orio!

Is there anyway I can roll it back to Android 7.x.

If not I think I'll just try another software repair, and if that doesn't work, wait until Christmas is over, then send it for repair under warranty.

Thanks anyway and all the best

Barry

Re: My sound button will not work

read — Tue, 19 Dec 2017 22:35:31 GMT

Hi,

Just to let you know the latest update has cured all the problems I was having with the volume control!

All the best

Barry Robinson

Re: My sound button will not work

Junglejazza — Wed, 20 Dec 2017 11:39:52 GMT

I am oo have this problem I only just updated the software this morning but I was actually listening to music an hour before and the volume buttons and camera button were working perfectly fine clearly this is due to the software update it needs sorting ASAP.

Re: My sound button will not work

read — Sun, 24 Dec 2017 11:33:54 GMT

I've been having problems with the volume button since upgrading to Orio. The update before last foxed it and this last one broke it again!

Barry

Re: My sound button will not work

joaskha — Tue, 02 Jan 2018 14:48:36 GMT

In settings-accessibility go to switch access and set that to OFF worked for me

Re: My sound button will not work

read — Tue, 02 Jan 2018 15:49:02 GMT

Already done that. I think not all handsets are made equal I'm afraid. It's definitely a software issue because it was fixed after the second update and came back after the third. I've just no idea how to fix it!

Re: My sound button will not work

najodleglejszy — Tue, 02 Jan 2018 17:27:00 GMT

@Barrywrobinson perhaps you could try performing a software repair using Xperia Companion?

Re: My sound button will not work

read — Tue, 02 Jan 2018 18:00:40 GMT

Did that the last time it happened and just lost a whole day reseting up my phone. I'll just wait for Sony to fix the bugs and releasee an OS Upgrade and if they don't send it off for repair.

Re: My sound button will not work

CMEN69 — Tue, 10 Apr 2018 16:54:47 GMT

Nice one! worked for me!

volume buttoms were not responding .. had to restart the phone every now and then to make them work temporarily