https://community.sony.com.mk/t5/xz-series/help-i-have-screen-problems-with-my-xz-permium/m-p/3590259#M30279 <P>You mention "my phone was very overheated when it happened&nbsp;"....heat and electronics = bad.</P><P>This phone has an LCD screen, which means there is a backlight that illuminates it. I'm not sure how you know the touchscreen still works if you cannot see what it is doing???</P><P>This does not sound like a software issue so I will not&nbsp;recommend a software repair. If the phone is still under warranty then I would go that route and see if you can get it repaired.</P><P>Here is my third time stating that everyone should have a backup phone waiting in a drawer for just such a time as you cannot be without one. You can get a satisfactory phone for less than $100.00 for just such an emergency.</P> Tue, 09 Jan 2018 13:33:31 GMT stanlykubrick 2018-01-09T13:33:31Z https://community.sony.com.mk/t5/xz-series/help-i-have-screen-problems-with-my-xz-permium/m-p/3590258#M30278 <P>So around 4 hours ago my phone decided to go fully blackscreen mode and have not returned the screen back to the original state, I have tried restarting the phone multiple times and the touchscreen still works while I cannot see what is happening. All I think could be a problem is that my phone was very overheated when it happened but I am not sure if that could have caused the problem or not. Any people that know what could be the problem?</P> Tue, 09 Jan 2018 04:33:35 GMT https://community.sony.com.mk/t5/xz-series/help-i-have-screen-problems-with-my-xz-permium/m-p/3590258#M30278 Crazymastermind 2018-01-09T04:33:35Z https://community.sony.com.mk/t5/xz-series/help-i-have-screen-problems-with-my-xz-permium/m-p/3590259#M30279 <P>You mention "my phone was very overheated when it happened&nbsp;"....heat and electronics = bad.</P><P>This phone has an LCD screen, which means there is a backlight that illuminates it. I'm not sure how you know the touchscreen still works if you cannot see what it is doing???</P><P>This does not sound like a software issue so I will not&nbsp;recommend a software repair. If the phone is still under warranty then I would go that route and see if you can get it repaired.</P><P>Here is my third time stating that everyone should have a backup phone waiting in a drawer for just such a time as you cannot be without one. You can get a satisfactory phone for less than $100.00 for just such an emergency.</P> Tue, 09 Jan 2018 13:33:31 GMT https://community.sony.com.mk/t5/xz-series/help-i-have-screen-problems-with-my-xz-permium/m-p/3590259#M30279 stanlykubrick 2018-01-09T13:33:31Z