topic Re: Extremely LOW VOLUME AND SOUND with the XZ a Premium in XZ Series

Extremely LOW VOLUME AND SOUND with the XZ a Premium

Danny8383 — Wed, 22 Nov 2017 14:37:11 GMT

When are Sony going to fix the issue with the sound on this phone, it's a complete disgrace it's taken this long.

You cannot hear anything with the headphones on with Full VOLUME, this is supposed to be a premium phone and the sound qaulity is absolutely terrible.

WHAT IS GOING On, WHY HAVE YOU NOT DONE ANYTHING TO FIX IT...

Sony are supposed to have great sound qaulity for listening to music, but this is TERRIBLE !!!!!!!

I've tried every setting, EVERYONE is have the same problem, WHY have you not done anything about it.....

This is supposed to be a Premium Phone, I've spent over £500 on this phone, it's an absolute disgrace that it's this poor...

For over £500 we should have had this issue dealt with by now...

WHAT ARE YOU DOING ABOUT THIS...!

Re: Extremely LOW VOLUME AND SOUND with the XZ a Premium

Danny8383 — Thu, 23 Nov 2017 15:28:25 GMT

Still waiting for an reply over here

Re: Extremely LOW VOLUME AND SOUND with the XZ a Premium

Beetlebum1 — Thu, 23 Nov 2017 18:14:21 GMT

Completely agree. Sound is terrible if you don't use headphones. I don't use headphones ever.

Re: Extremely LOW VOLUME AND SOUND with the XZ a Premium

najodleglejszy — Fri, 24 Nov 2017 12:51:16 GMT

@Danny8383 do you still have the protective foil on the front panel that came with the phone? some people in the past have been complaining about the low speaker volume until it turned out that they haven't peeled that thing off and it would obscure the speakers and muffle them.

Re: Extremely LOW VOLUME AND SOUND with the XZ a Premium

Guggsy — Sun, 26 Nov 2017 11:40:21 GMT

Hi Mate i had the same volume problem. When the phone rings the ring sound would start ok at proper volume then less than half a second you could hear the volume cut down and go very quite. Even when i put the phone on to loud speaker during a call the volume was very weak even though it was set to full. This problem occured during one of the updates.

I tried all the settings on the phone no difference.

I then rebooted my phone into safemode. Push power button then hold power off on screen until phone reboots. You should see safe mode in the bottom left corner of screen once booted. Do a speaker test. and see how the volume is. if ok reboot the phone to normal then test speaker again.

This fixed the problem for me.

Re: Extremely LOW VOLUME AND SOUND with the XZ a Premium

Amateurasu — Mon, 04 Dec 2017 03:40:18 GMT

Same problem on my XZP...all volume are terribly low (media, ring & notification, alarm, and call-in).

I already tried safe mode, same problem...nothing change

Sony, you REALLY have to fix this.

Re: Extremely LOW VOLUME AND SOUND with the XZ a Premium

Guggsy — Mon, 04 Dec 2017 08:33:02 GMT

Did you run a speaker test when in safe mode and normal mode. As is go in to your phone settings and run the test. And is your phone running the latest OS.

Maybe i was just lucky and what I done fixed the problem.

Re: Extremely LOW VOLUME AND SOUND with the XZ a Premium

Amateurasu — Mon, 04 Dec 2017 11:43:55 GMT

Yup i did the test in both mode and the results are the same...low volume. I'm using android 8.0.0 btw

Re: Extremely LOW VOLUME AND SOUND with the XZ a Premium

Guggsy — Mon, 04 Dec 2017 15:05:58 GMT

Other than backing up your phone and doing a factory reset, and see how it goes, Or putting it in for repair There is not alot else you can do, is it still under warrenty Btw have you checked the audio settings, and tried playing about with them. Also does it affect the sound through headphones. is the sound when it goes throgh headphones at normal volume.

Re: Extremely LOW VOLUME AND SOUND with the XZ a Premium

Amateurasu — Tue, 05 Dec 2017 05:22:55 GMT

Yup i've maxed out all the volume bar. The problem did not occur when using earphone...normal.

So i guess something wrong with the internal speaker volume control. The unit is still in warranty period

Re: Extremely LOW VOLUME AND SOUND with the XZ a Premium

Guggsy — Tue, 05 Dec 2017 06:31:41 GMT

I personally think but not sure, it might have something to do with noise cancelling on the phone mic, if it has anything like that built in. As soon as the mic picks up anything while you have the loud speaker on it tries to cut out the background noise, hence the low volume, bit like trying to cut out feedback, i might be wrong. You say your phone is still under warrenty, you may as well send it back for repair. Have you tried backing up your phone and doing a factory reset, before you send your phone back for repair.

Re: Extremely LOW VOLUME AND SOUND with the XZ a Premium

Amateurasu — Tue, 05 Dec 2017 12:14:23 GMT

I'm still hesitant to do factory reset for now...too much effort to reinstall and setup all the apps. So i think i will be googling for a while...

Re: Extremely LOW VOLUME AND SOUND with the XZ a Premium

Guggsy — Tue, 05 Dec 2017 13:17:29 GMT

Good luck. If you find a solution let me know. But i think you will have to send it in for repair. unless a factory reset fixes the issue.

Re: Extremely LOW VOLUME AND SOUND with the XZ a Premium

Danny8383 — Tue, 05 Dec 2017 13:30:27 GMT

Tried factory reset and absolutely no change to the volume it's still doesn't work and is still way to LOW, think it's time to send it of for repair under warranty, THIS IS USELESS SONY, is it a problem with the update???? Looking like my first Sony phone and most likely my last

Re: Extremely LOW VOLUME AND SOUND with the XZ a Premium

Guggsy — Tue, 05 Dec 2017 13:41:24 GMT

@Danny8383 wrote:
Tried factory reset and absolutely no change to the volume it's still doesn't work and is still way to LOW, think it's time to send it of for repair under warranty, THIS IS USELESS SONY, is it a problem with the update???? Looking like my first Sony phone and most likely my last

I am guessing you done safe mode speaker and mic test also, to no resolution. can i ask if it was the same fault as mine. when your phone rings for a split second the sound is it normal volume but then goes quite or volume decreases massivley.

Re: Extremely LOW VOLUME AND SOUND with the XZ a Premium

basegenerator — Mon, 08 Jan 2018 23:57:07 GMT

Are you still having this problem? I'm not saying this is a fix incase you have a hardware/software problem. But have you checked whether you have your phone has low battery each time you use the speaker or headphones? When you have low battery the phone goes into stamina mode, to save on battery life, processors are slower, I think 4k won't work and I know the speaker is quieter. You can turn off stamina mode in settings or alter the percentage of battery remaining till stamina mode is activated. When I got sony Bluetooth speaker it was pumping out heavy base and loud as a system would be. Then it was quiet at full volume. Turned out to be low battery. When your phone is fully charged or plugged in go into multiple screen mode where you can multitask 2 apps simultaneously (one app on top half of the screen and one app on bottom, for those who don't know) then when on stamina mode try it again and you can see the difference in the speed of the phone.

Re: Extremely LOW VOLUME AND SOUND with the XZ a Premium

Amateurasu — Tue, 09 Jan 2018 05:29:43 GMT

Problem solved, it turned out the factory screen plastic cover is the cause. When peeled, sound is normal. I didn't peel the factory screen plastic cover at the time because i'm waiting for the ordered tempered glass to arrive.

Re: Extremely LOW VOLUME AND SOUND with the XZ a Premium

stanlykubrick — Tue, 09 Jan 2018 13:27:48 GMT

Not to disparage anyone BUT....there have been several incidents of people leaving the factory installed "screen protector" on their phones and then coming here to complain about having all sorts of problems. There have been several threads where different people have suggested that this be removed to see if this is the problem. Now as far as I can remember, every phone I have ever purchased came with some type of screen protection from the factory. The first thing I always do...before even hitting the power button...is to remove this flimsy piece of plastic. So for those who are leaving it on, or not seeing it, or not realizing it is there, I have to ask: Is this your first smart phone?

Re: Extremely LOW VOLUME AND SOUND with the XZ a Premium

Dave1300SL — Thu, 01 Feb 2018 13:23:06 GMT

Worked for me... Top person😀

Re: Extremely LOW VOLUME AND SOUND with the XZ a Premium

Dave1300SL — Thu, 01 Feb 2018 13:25:35 GMT

Many thanks