topic Re: Unstable network reception in XZ Series

Unstable network reception

saurabhr — Mon, 08 Jan 2018 16:34:12 GMT

Hello,

Recently I have been experiencing a lot of issue with network reception.
While moving between one place to another XZ1 loses network and never reconnects to it.
I had to restart every time to make XZ1 find the network and connect to it.

I think this one is the biggest problem so far with XZ1(After double tap to wake and Image retention) since I am not able to communicate and use basic functionality of the phone.

I have been also experiencing issues with Dialer when this happens, The dialer hangs and the solution is again restart phone.

PS: I am using latest version 47.1.A.8.49.

I know sony staff don't read this forum(and don't care to).
So far the issues I have sent them over email and this forum are not acknowledged by anyone from Sony (Forget about the Fixing).

Re: Unstable network reception

Strampke — Mon, 08 Jan 2018 17:43:29 GMT

RTFM

Otherwise stated: have a look at the Sony support site.

Maybe this brings a solution.

If not, then ask your question again.

Besides: I am sure that the Sony staff will turn up for you when the given suggestions don't work for you.

Re: Unstable network reception

spippo — Tue, 09 Jan 2018 06:24:26 GMT

It often happens to me too, ghost network.I have already reported the problem, they also advised me to do a software repair with Sony Companion.If I stay at home nothing happens, but if you travel within 10 km the phone has notches of the ghost network but there is no way to reconnect and make phone calls. The only solution is to restart the phone This is a serious problem, the radio part of the phone goes into deep sleep without waking up. RESOLVE SOON!

Re: Unstable network reception

saurabhr — Tue, 09 Jan 2018 16:35:05 GMT

Honestly speaking.
I don't usally post problems without trying troubleshooting steps.
Thanks for posting anyways.

Are you sure sony guys turn up ? since I can't see that happening anywhere in this forums (even to more serious issues)

Edit :
We have another user replying with confirmation of this issue.
Now let's see whether sony guys turn up.

Re: Unstable network reception

spippo — Tue, 09 Jan 2018 23:46:34 GMT

Today I asked for a second time to Sony in chat, the official answer is to take him for assistance. I'm sorry to miss calls during my travels outside the country (Italy, mobile network tre.it) and having the thought of restarting several times a day, this is not a good thing.

Re: Unstable network reception

Qatrium — Wed, 10 Jan 2018 05:15:20 GMT

@spippo @saurabhr

I'll escalate this issue for you. Just to confirm, did you try restarting in safe mode or performing a software repair using Xperia Companion?

Re: Unstable network reception

spippo — Wed, 10 Jan 2018 06:19:40 GMT

Of course, 2 times repaired with the Sony Companion software and left clean without app. It is as if the radio part of the mobile phone, if it travels in the street and hooks up many GSM / UMTS bridges, freezes until it is rebooted.

Re: Unstable network reception

Qatrium — Wed, 10 Jan 2018 07:39:23 GMT

@spippo @saurabhr

May I know the name of your network provider/country?

Re: Unstable network reception

spippo — Wed, 10 Jan 2018 07:44:21 GMT

certainly, surely the problem could be only with some mobile operators and in certain situations.

Thecountry is Italy,

The mobile operator is 'tre' (tre.it)

Re: Unstable network reception

saurabhr — Wed, 10 Jan 2018 15:58:55 GMT

I did tried safe mode and software repair and that didn't work.

I am using XZ1 Dual so I have two providers.

Provider : Jio and Vodafone

Country: India

Re: Unstable network reception

Manoslve33 — Wed, 10 Jan 2018 22:10:48 GMT

I have the same problem with my wifi connection and I have to do restart the phone to have wifi connection. I send many emails to sony and they said me to send it to Technical department to fix it. I send them why I do that. It's probably a software issue of Sony because many owners of xz1 have the same issue. I'm planning to keep it for one year if Sony don't give a solution with update it will be the last time I will buy Sony.

Re: Unstable network reception

Help-Guru — Thu, 11 Jan 2018 00:58:36 GMT

Hey mate,

I know its frustrating but I read that sometimes you can fix the issue by disabling both your wifi and mobile data connection. Then, enable airplane mode. Now, enable your WiFi or Mobile data connection and it should work.

If not, I suppose you have to keep restarting your smartphone until Sony pushes out an official update that fixes the issue. Best of luck!

Re: Unstable network reception

Strampke — Thu, 11 Jan 2018 10:16:55 GMT

Another quick relief seems to be that you enable airplane mode and then disable airplane mode again.

I have seen this option elsewhere.

Please report back if it works or not.

Re: Unstable network reception

IlyaL — Thu, 11 Jan 2018 20:14:37 GMT

Absolutely the same thing. It only works well when the second sim is disabled. There's the problem only when two sim are enabled.

Russia. Megafon, mts.

Re: Unstable network reception

Qatrium — Sun, 14 Jan 2018 07:29:14 GMT

So do you all have the Dual SIM variant?

Is it possible to try a different SIM card in the affected slot just to rule out the possibility of a damaged SIM card?

Re: Unstable network reception

spippo — Sun, 14 Jan 2018 09:30:39 GMT

I have the mono sim version and when it goes to network lock there is no way to unlock the ciI have the mono sim version and when it goes to network lock there is no way to unlock the freezing of the radio part. Even forced network search is not performed, the only method for unlocking is reboot.The only occurrence of the bug is only when traveling by car and the network hooks up other bridges during the move.In a work week the bug happens on average twice, and during the bug the phone has no network and In una settimana lavorativa il bug avviene in media due volte, e durante il bug il telefono non ha rete e dunqueIn a work week the bug happens on average twice, and during the bug the phone has no network and therefore no internet, no phone calls.

Re: Unstable network reception

dimipsal — Sun, 14 Jan 2018 10:02:40 GMT

That's a hardware flaw in all sony xz1 devices. That's a shame for a flagship device. Never again sony. It can't be fixed with software updates. There are 3 kind of wifi problems:

1) It will be loosing wifi connection for 3 seconds and then reconnect

2) it will be loosing Internet connection but not wifi connection for some seconds and reconnect

3)it will be loosing wifi connection and it won't reconnect, it will be in a scan loop mode, unless you restart the device.

Re: Unstable network reception

saurabhr — Sat, 17 Feb 2018 05:17:08 GMT

Issue still not fixed in latest version.
Seriously, Calling is basic functionality and even after month of posting this issue I don't see any acknoledgment from sony side about this.
This is getting out of hands sony.