topic Re: Horizontal lines in XZ Series

Horizontal lines on Display/ Screen

Jrnr — Sun, 25 Feb 2018 22:57:04 GMT

Hi did anyone experience any horizontal lines on the Xz1 display? It appeared and then faded away....

Not sure what made it appear?

It recently came back from repair.... Not sure if they did something wrong🤔

Re: Horizontal lines

Uliwooly — Sun, 25 Feb 2018 23:30:44 GMT

@Jrnr

You have previously posted on the Xperia X

/t5/Xperia-X/Screen-Burn-in-Issue/m-p/1292847#M5279

Are you experincing this issue with an Xperia X or XZ1?

Either or, this seems to be a hardware issue, contact your Local support to get it inspected.

Re: Horizontal lines

Jrnr — Sun, 25 Feb 2018 23:34:23 GMT

actually X had the issue so it was sent for repair, they replaced the screen and it looked good. Sold it and bought a XZ1 this had the speaker issue like the speaker will not work, so this went to repair and came back on Friday. And today I noticed some lines

Re: Horizontal lines

Jrnr — Sun, 25 Feb 2018 23:52:55 GMT

I found out why it appears....

Make sure the phone is locked and on sleep..... Now swipe from the top to the bottom all over the screen.

Unlock the phone and check......

Re: Horizontal lines

Uliwooly — Sun, 25 Feb 2018 23:54:07 GMT

@Jrnr

take it back so they can look at it.

Re: Horizontal lines

Jrnr — Sun, 25 Feb 2018 23:55:41 GMT

Ok will do, was thinking if that was a common issue...

Re: Horizontal lines

Gelucht — Sun, 04 Mar 2018 13:12:14 GMT

I have them too. Xperia xz1 pink. When I'm cleaning my phone they appear. I don't want to give it to the store because they will take it from me for examination for a week 😅

Re: Horizontal lines

Sat, 07 Apr 2018 09:54:34 GMT

I sent my phone with lines and they took 1month for it to be fixed. It was on hold with a team leader for 3 weeks. And finally sent a message yesterday saying that the phone has been fixed.

Expecting it to arrive on Monday, will keep you updated

Re: Horizontal lines on Display/ Screen

Dawider10 — Fri, 20 Jul 2018 18:50:05 GMT

My XZ1 has the same issue. After stroking the screen several times, horizontal lines and dark stains appear on the screen and disappear completely after around two minutes (the more you rub, the longer they disappear). All pictures have been made when phone was displaying gray color.

The phone was in repair two times.

Before first repair

After first repair

First "repair" was fairly fast - 5 business days.

After second repair

The second "repair" took a little bit longer - 11 business days - because they were waiting for replacement parts.

In documentation, service included the following information:
Due to the characteristics of the display, some models may have strip patterns due to electrostatic action. This is not a functional defect and the strips disappear with the disappearance of electrostatic charges.

Summarizing, I was without a phone for a month and nothing changed. I'm not satisfied at all. Luckily these patterns don't show often. In my use only after cleaning the screen or swiping very fast.

Re: Horizontal lines on Display/ Screen

Jr8 — Sat, 21 Jul 2018 09:48:47 GMT

I had 2 XZ1 phones, a blue and a black.

Blue had the same issue but I have now sold it.

Still have the black but never had the issue with it. But instead this has a highly visible pixel grid.

Re: Horizontal lines on Display/ Screen

4ce — Fri, 03 Aug 2018 21:44:30 GMT

I have the same exact issue with my xz1 blue. Just had the phone for 3 weeks and was very awesome unt this lines came up..

I'm really not bothered with it when playing games because it only appears to light color backgrounds. I was already on the process returning it but the lines never came back again just today. If it really doesn't come back I'm not sure what fixed it. But on the other side it's ok for me since I don't have to suffer without a phone for 1 month

Re: Horizontal lines on Display/ Screen

GoodDoctor — Sun, 30 Dec 2018 13:11:50 GMT

Hi. I'm getting a Xperia XZ1 for a little cheaper price in my country but has the same horizontal black dim. Do you think I should buy the phone anyway? Do you think if I buy this phone then in future the screen may become dysfunctional or develop more spots? Or it will remain the same and won't increase in size and color. Please guide me. Thank you.

Re: Horizontal lines on Display/ Screen

Jr8 — Sun, 30 Dec 2018 13:18:53 GMT

The lines dont increase, It fades away. Display will be the same

Re: Horizontal lines on Display/ Screen

GoodDoctor — Sun, 30 Dec 2018 14:05:02 GMT

Can you please tell me what is causing this horizontal black dim in the center of the screen? Are these dead pixels? Is it backlit problem? or is it problem of air bubble? Please guide me.