topic Bluetooth issue after update in XZ Series

Bluetooth issue after update

neyzen — Tue, 26 Dec 2017 20:15:04 GMT

Hi,

Bluetooth is not running proper after the latest update 47.1.A.8.49. I have to reset the phone to activate bluetooth and connect to car system, it runs for that time. I turn off bluetooth during day, but have to reset phone to turn bluetooth on again in the evening. Same issue continue in the morning.

Need help from Sony support.

Re: Bluetooth issue after update

Marco_XZ1c — Fri, 29 Dec 2017 16:37:21 GMT

Same problem heren, not abble to connect bluetooth for music(Spotify) with Mini Cooper. Lumia 950xl works incl. artist/song name.

Please fix!!

Re: Bluetooth issue after update

SirRobin — Tue, 02 Jan 2018 09:36:33 GMT

I also can confirm problems with bluetooth. Device is new, so i can´t say this is caused due the last update but connection to my huawei smartwatch classic sometimes doens´t work, also, connecting to my nissan bluetooth car system.

Maybe this is important to know, disabling bt is not a solution as reenabling doesn´t work - bt shuts itself off again. flight mode or restart fixed that thing but this should´t be the solution...

Re: Bluetooth issue after update

czrtst1 — Tue, 02 Jan 2018 10:12:32 GMT

Same here with latest update.

BT is loosing connection, switch off/on not possible, after reboot it is working again for a few days.

Re: Bluetooth issue after update

Profyler1 — Tue, 02 Jan 2018 12:57:58 GMT

Change the bluetooth version on developer options.

Re: Bluetooth issue after update

Zeb_Macahan — Wed, 03 Jan 2018 11:19:55 GMT

Same problem here but I´ve had it since the phone was new, hoping for updates to solve it. I use a Sony BM10 to stream music and every time I get home I have to restart the phone to be able to turn bluetooth on. My previous Z5c connected to BM10 outside my front door, concrete walls, and it always worked flawlessly. Changed bluetooth profile to AVRCP 1.5 under developer settings but this didn´t help. It´s kind of annoying...

Re: Bluetooth issue after update

HHHale — Fri, 05 Jan 2018 10:28:53 GMT

The same applies here. 3 times support contact. No improvement. 
Repair shipment recommended for a 4-week-old smartphone 😞 
same Bluetooth equipment ran 15 months with Z5 compact flawlessly .. 
Partly 5 times a day to activate Bluetooth.

Re: Bluetooth issue after update

ChristianM — Sun, 07 Jan 2018 09:35:27 GMT

I am also affected. Flightmode does not help, only restarting the device... 😞

Re: Bluetooth issue after update

CathK — Mon, 08 Jan 2018 13:12:44 GMT

I have the same problem, and I just bought the phone! Please fix now!

Re: Bluetooth issue after update

maybachfan67 — Wed, 10 Jan 2018 19:03:14 GMT

Hello,

Can this not be the same issue with bluetooth than by other manufacturer?
For example Google or One Plus have issue with audio bluetooth under Oreo and with my XZ1c I have the same issue in my car. If I'm remember correctly after updating my previous XZ to Oreo I had the issue too with this phone...

Re: Bluetooth issue after update

Strampke — Wed, 10 Jan 2018 21:29:39 GMT

Some reported it helps, some say it doesn't.

Try this:

Unpair both devices from each other.
Go to Settings -> System -> About phone -> tap multiple times on "Build number" until you enable "Developer options"
Go back to Settings -> System -> Developer options -> Networking -> Bluetooth AVRCP Version -> Choose AVRCP 1.4 or 1.5
Restart your phone
Pair devices and test.
Report back if it works or not.

Re: Bluetooth issue after update

maybachfan67 — Thu, 11 Jan 2018 20:02:21 GMT

@Strampke, exactly what I wanted to write.
I did it today and in my case it seems fixing the issue.

I was in avcrp 1.6 and revert to 1.5 (despite 1.4 is indicated as the default but was never selected!) and it worked, I just had to restart bluetooth on the phone, no reboot for me nor any new pairing.
I tried again 1.6 issues was instantly back, go to 1.5 again works again.

So for me the issues clearly seems to be with the 1.6 profile or how google implemented it (as other manufacturer are affected and so are some google phones.

Re: Bluetooth issue after update

Markos83 — Fri, 19 Jan 2018 22:19:06 GMT

Trying to use the programer options on the Bluetooth avrcp but without sucess, Bluetooth car kit is Nokia ck-1w and was working with my old z5 compact without any problem. With my present xz1 compact cant associate it allways displays wrong pin ou password.

Bluetooth car kit was reseted, and conects with other phones.

Need help here...

Re: Bluetooth issue after update

Cyborgreaper — Tue, 23 Jan 2018 10:48:30 GMT

Sony fix this or you have both my xz1 compacts being returned for stupid Bluetooth issues! I wish I had kept my iPhone se now.

Re: Bluetooth issue after update

neyzen — Sun, 28 Jan 2018 19:42:53 GMT

Changing of Bluetooth AVRCP version dosn't work, same problem still exist.

No support from Sony.

Re: Bluetooth issue after update

swallberg — Thu, 22 Feb 2018 17:44:40 GMT

Changing to AVRCP 1.4 fixed my issues as well. Thanks a lot!

Re: Bluetooth issue after update

neyzen — Sat, 10 Mar 2018 04:40:21 GMT

I received update 47.1.A.12.75 last week, was hoping to receive some solutions to these problems but same, even worse, bluetooth freezes twice a day now.

Re: Проблемы с блютус.

Azatra — Sat, 10 Mar 2018 04:55:11 GMT

Kind time of day. For the birthday gave this wonderful phone Xperia XZ1 Compact. And everything would be fine, but there is one problem that interferes with the use of the phone fully. Constantly there is a rupture of communication on the bluetooth with the headset. In an hour and a half, the connection keeps. And then, for some strange reason, it breaks. You can restore the connection to the headset only after the phone is rebooted. This situation is observed with Plantronics M165, Plantronics925, Plantronics975, Jabra 8040 headsets. I spend a lot of time at the wheel, and this problem with bluetooth headsets is very critical for me. What I did: 1. Restore the software through the Companion. 2. Firmware firmware through Newflescher. 3. Replace the AVRCP with 1.5 and 1.4. Help me please!

Re: Bluetooth issue after update

Azatra — Sat, 10 Mar 2018 05:17:48 GMT

~~Доброе время суток.~~

На день рождения подарили этот замечательный телефон Xperia XZ1 Compact. И всё бы хорошо, но есть одна проблема, которая мешает использовать телефон полноценно.

Постоянно происходит разрыв связи по блютус с гарнитурой. В течении часа-полутора соединение держится. А затем по непонятной причине разрывается. Восстановить соединение с гарнитурой можно только после перезагрузки телефона.

~~Такая картина наблюдается с гарнитурами Plantronics M165, Plantronics925, Plantronics975, Jabra 8040.~~

~~Много времени провожу за рулём, и такая проблема с блютус гарнитурами для меня весьма критична.~~

~~Что делал:~~

~~1. Восстановление ПО через Компанион.~~

~~2. Прошивка официальной прошивки через Ньюфлешер.~~

~~3. Замена AVRCP на 1.5 и на 1.4.~~

~~Помогите, пожалуйста!~~

Kind time of day.

For the birthday gave this wonderful phone Xperia XZ1 Compact. And everything would be fine, but there is one problem that interferes with the use of the phone fully.

Constantly there is a rupture of communication on the bluetooth with the headset. In an hour and a half, the connection keeps. And then, for some strange reason, it breaks. You can restore the connection to the headset only after the phone is rebooted.

Such a picture is observed with the headsets Plantronics M165, Plantronics925, Plantronics975, Jabra 8040.

I spend a lot of time at the wheel, and this problem with bluetooth headsets is very critical for me.

What did you do:

1. Restore the Software through the Companion.

2. Firmware firmware through Newflescher.

3. Replace the AVRCP with 1.5 and 1.4.

Help me please!

Re: Bluetooth issue after update

neyzen — Fri, 16 Mar 2018 19:02:43 GMT

Hi,

I received a reply from Taiwan Sony support, they advised to use the phone in safe mode for test, tried 4 days without any problem, changed to normal mode and same bluetooth issue continue. I understood that some apps cause this problem.

There was not any option in settings to see which apps use bluetooth, searched bt and saw location service use bt in some cases, to test the phone turned off location permission for all apps except a few default google apps, then bluetooth problem fixed. Gave permission to some apps later, was still ok, you can test one by one to find real problematic app. I guess older versions of some apps which is not designed for Oreo create problem.

I know this is not a permanent solution but I use bluetooth without any problem for five days, turn on, turn off every day, it runs, connection is good now.