topic Re: Safe mode wont switch off in XZ Series

Safe mode wont switch off

Tinmanman — Sun, 18 Feb 2018 12:40:52 GMT

So recently I got a notification about an available update. Worst mistake ever.

Since doing the update my phone is only booting in safe mode.

I've reset. I've factory reset. I've used companion to update/repair. Same issues.

I'm at the end with ideas.

Anyone know what it could be?

Cheers

Austin.

Re: Safe mode wont switch off

_alexdon_ — Sun, 18 Feb 2018 15:01:21 GMT

@Tinmanman can you boot the phone in safe mode and check if volume down button works? If the button is always seen as pressed, then your device will boot in safe mode.

Re: Safe mode wont switch off

Tinmanman — Sun, 18 Feb 2018 15:03:47 GMT

No, volume down does not want to work. However, even when I try to force recovery mode, I get a flicker and no BIOS to try that way.

It's really frustrating me.

Re: Safe mode wont switch off

_alexdon_ — Sun, 18 Feb 2018 15:26:19 GMT

@Tinmanman I think the volume button is defect so you should contact your Local support to book a repair.

Re: Safe mode wont switch off

Tinmanman — Sun, 18 Feb 2018 15:41:45 GMT

Will do that then.

Cheers.