topic Re: Phone gets stuck in landscape mode in XZ Series

Phone gets stuck in landscape mode

Bali3 — Thu, 09 Nov 2017 10:59:47 GMT

Wondering whether anyone has experienced this but my Xperia XZ Premium sometimes gets stuck in landscape mode. The times it has happened, screen rotation has been on. So I have to disable rotation then go back to normal usage

Re: Phone gets stuck in landscape mode

CameronT — Fri, 10 Nov 2017 00:40:49 GMT

Hi @Bali3, welcome to the community. This is very strange.

Does it happen in any specific application? Can you replicate it in safe mode?

Re: Phone gets stuck in landscape mode

Bali3 — Fri, 10 Nov 2017 03:17:17 GMT

Hi Cameron T,

Thanks for getting back on this.

It actually doesn't happen when am using the phone. The times it has happened, I get the phone from my pocket and realize that it's stuck in landscape.

How do I replicate it in safe mode?

Regards

Re: Phone gets stuck in landscape mode

gregoryopera — Fri, 10 Nov 2017 04:01:50 GMT

Hi @Bali3,

The instructions for putting your smartphone into Safe Mode can be found over here... Put your smartphone into Safe Mode and then see if you have the same problem.

Post back here and let us know.

Re: Phone gets stuck in landscape mode

kool_addy — Sat, 11 Nov 2017 02:32:29 GMT

Yes.. I am facing the same issue.. Sometimes the phone gets stuck in landscape mode then I need to lock my screen and then unlock it to make it work again.... This is happening after oreo update

Re: Phone gets stuck in landscape mode

Bali3 — Sat, 11 Nov 2017 04:12:01 GMT

So clearly it's not just me.

However mine started before Oreo update...

Re: Phone gets stuck in landscape mode

Bali3 — Sat, 11 Nov 2017 04:15:02 GMT

Hullo,

My device is the XZ Premium - dual sim. But using 1 sim for now.

I recently upgraded to the Oreo version.

Re: Phone gets stuck in landscape mode

kool_addy — Tue, 14 Nov 2017 15:06:09 GMT

Same issue with me.. Hope Sony fixes it asap

Re: Phone gets stuck in landscape mode

CameronT — Tue, 14 Nov 2017 23:24:42 GMT

Test the Gyroscope under Settings > About Phone > Diagnostics > Test.

You may also wish to perform a software repair using Xperia Companion.

Re: Phone gets stuck in landscape mode

Newfener — Wed, 03 Jan 2018 21:45:33 GMT

Did all what sony said. Worthless advise. Problem with the phone for sure.

Re: Phone gets stuck in landscape mode

Bell209 — Wed, 03 Jan 2018 23:43:00 GMT

Me, too. Duolingo seems to be the worst offender.

Re: Phone gets stuck in landscape mode

Staincross — Sun, 27 May 2018 19:25:06 GMT

I have an XZ which has had the same problem since the Oreo update. I never once had this happen prior to the update. I can sometimes get the orientation back by inverting the phone (so display is upside down) and then slowly rotating it back to portrait. Other times, I need to disable auto-rotation to force it back to portrait.

Sony - help!