topic Re: Bluetooth playback controls don't work in XZ Series

Bluetooth playback controls don't work

yodies — Mon, 06 Nov 2017 20:15:51 GMT

I've been chalking this up to Oreo, but I haven't been able to find any other Oreo phone with this issue. Both my phone and my BT headphones have playback control buttons. I've never had an issue before with other phones. But my XZ1 Compact does not respond to pause, play last, or play next buttons on my headset or in my car. Prior to the last system update, it would work one time after a reboot and break on the next time it paired. Now it just doesn't work.

Any way to investigate this?

Re: Bluetooth playback controls don't work

Snapples — Mon, 06 Nov 2017 20:43:59 GMT

Bose QC35 here.

I notice similar behaviour.

The most annoying part for me is actually that I can't control my phone's volume anymore with the Headphone's volume control buttons.

Worked fine on my Galaxy S5.

Re: Bluetooth playback controls don't work

Voyteck — Wed, 08 Nov 2017 10:12:45 GMT

Same problem for me with Sony WH-1000X2... The sound is great, but the controls does not work at all...

Re: Bluetooth playback controls don't work

matseraf — Wed, 08 Nov 2017 11:08:04 GMT

I think that a lot of bluetooth problems should be solved with november security update: https://source.android.com/security/bulletin/pixel/2017-11-01

Let's wait and see.

Re: Bluetooth playback controls don't work

semelko — Fri, 17 Nov 2017 15:15:43 GMT

To me it's fixed after phone reboot. Not a graceful solution but better than nothing.

Re: Bluetooth playback controls don't work

SunnyEricsson — Sat, 18 Nov 2017 04:40:53 GMT

this seems intermittent and random. SBH80 couldn't use bt buttons most of the time, though once in a while it was OK.

Tried the new bt headsets in the sony showroom wi-h700 and 1000 both buttons work fine.

xz1 compact.

Re: Bluetooth playback controls don't work

TheDukeofPrunes — Thu, 18 Jan 2018 16:02:37 GMT

Yep, I have exactly the same problem with my Sony car stereo and XZ1. After a reboot it will work fine, controls respond and display shows what it should - but connecting without a reboot something soewhere seems to have crashed and I have to control the audio on the phone.

Also - smartlock doesn't work at all

Re: Bluetooth playback controls don't work

yodies — Thu, 18 Jan 2018 16:06:40 GMT

SmartLock you can fix by disabling it and re-enabling it. I found a how-to on a troubleshooting article I can't find right now. You have to disable SmartLock, restart, and then re-enable it.

Re: Bluetooth playback controls don't work

Strampke — Thu, 18 Jan 2018 21:16:26 GMT

The problem with Bose QC35 is known. You can Google for it and find the answer that is a Google initiated problem.

The other thing is that there seems to be another bluetooth problem which can be resolved easily.

Take a look over here.

Report back please if it brought a relief.