topic Re: Problem bluetooth pairing in XZ Series

Problem bluetooth pairing

read — Sun, 05 Nov 2017 12:17:14 GMT

Hi,

I've had Bluetooth connection and playback problems since updating to Orio [android 8.0]. My XZ Premium keeps dropping the connection, and not connecting properly playing music properly]. It also doe when playing music on my Bose Soundlink mini II, as well as my Plantronics BackBeat pros!

Re: Problem bluetooth pairing

CameronT — Mon, 06 Nov 2017 01:21:11 GMT

Hi @Barrywrobinson, I am sorry to hear about this.

Does the same issue happen in safe mode?

Re: Problem bluetooth pairing

read — Mon, 06 Nov 2017 12:51:17 GMT

Haven't tried it in safe mode, but I haven't installed any new applications prior to or since updating to Orio. Also the volume control now only works erratically. I'm able to turn the volume down using the physical volume control on the handset, but not up. I can turn the volume both up and down from the UI without any problems and from a speaker or Bluetooth headset. I'll try this out in safe mode and get back to you but don't think it's an app unless there's been some kind of radical overhaul in the API's being used that's messing with Google's own apps!

Re: Problem bluetooth pairing

Goliver004 — Mon, 06 Nov 2017 22:08:58 GMT

Same for me. Phone connects to the Soundlink, but drops the connection when I try to play anything. Same thing happens in the car.

Re: Problem bluetooth pairing

CameronT — Mon, 06 Nov 2017 22:59:05 GMT

It's probably worth trying in safe mode anyway, as some of the applications you have might have strange interactions with Android 8, that they did not have on 7.

If you are still experiencing the same problems in safe mode then I recommend you reinstall the update by performing a software repair using Xperia Companion.

Re: Problem bluetooth pairing

evil-noodle — Thu, 09 Nov 2017 09:55:00 GMT

Similar problem here since installing Orio, ZX Premium struggles to connect to into car Bluetooth, I've had to mess around with pairing and unpairing the device several times to get it to connect.

I will give turning the WiFi off to see if it makes a difference.

Haven't tried "Safe mode" however as I'm trying to pair it for using built in calling function wouldn't expect this to be an issue with another app.

Re: Problem bluetooth pairing

CameronT — Thu, 09 Nov 2017 23:13:31 GMT

I still recommend you try it in safe mode as third party apps may still interfere with the same processes used by the calling app.

If it is the same in safe mode, try a software repair using Xperia Companion.

Re: Problem bluetooth pairing

Goliver004 — Sat, 11 Nov 2017 23:32:16 GMT

Tried safe mode, didn't solve the problem. Tried software repair, still no joy. Looks like it's a fault with the update.

Re: Problem bluetooth pairing

stanlykubrick — Sun, 12 Nov 2017 00:28:40 GMT

there has been some information in this forum on fixing bluetooth issues.

Try this...

Before doing anything unpair all devices then reboot....then go to Settings > System > Developer options > Networking > Bluetooth AVRCP Version > try 1.4, or 1.5 and re-pair and see if that helps.

Re: Problem bluetooth pairing

Goliver004 — Sun, 12 Nov 2017 09:53:54 GMT

Hi StanleyKubrick

Thanks for this, but I can't find that option in Settings>System. Is it hidden to prevent people like from mucking it all up?

Also, I can't help thinking I should not have to be a developer to get my phone to work properly!

Graham

Re: Problem bluetooth pairing

read — Mon, 13 Nov 2017 08:44:47 GMT

I think YouTube is the culprit! If I boot up the phone in safe mode [or in any mode actually] everything works fine until I play something on YouTube. After that I can't turn the volume up, and bad things start happening. Think there's been a shift in an underlying API cos I can't belive a Google app would be badly written, but then Google wrote the api, so that's that's that theory out of the window

Barry

Re: Problem bluetooth pairing

read — Mon, 13 Nov 2017 09:30:27 GMT

There's also a problem with the volume control that happens regardless of the state of the phone which is also intermittent. I can turn the volume down using the volume control on the phone, but not up! Ironically the only time the device controls seem to work is when it's paired to an external Bluetooth device. If I connect it to a Bluetooth device I can also control the volume from that device, both up and down, and this has only started happening since I updated to 8.0, but again this seems to be tied to YouTube. Also if I adjust the volume using the external controls of an active paired Bluetooth device, I can then adjust the volume normally on using the controls on the handset.

Barry Robinson

Re: Problem bluetooth pairing

read — Tue, 14 Nov 2017 01:25:42 GMT

Uniataled YouTube and the problem with the volume control seems to have gone away. Won't know for sure for a while. I'll post again in a few days after I've had time to use the device more fully.

Barry

Re: Problem bluetooth pairing

read — Tue, 14 Nov 2017 10:44:00 GMT

I have had YouTube disabled with all updates removed for that app, and haven't had any problems with Bluetooth dropout or the volume control on my device. Just re-enable YouTube and expirienced Bluetooth dropout from the app. Volume control is working so far. I'll post again at the end of ten day or tomorrow when I've had a chance to use the phone and the apps a little more.

Re: Problem bluetooth pairing

read — Wed, 15 Nov 2017 12:01:16 GMT

I've now done a software repair from my computer, and the volume control is still not working correctly. It failed the test from the diagnostic screen but was working prior to upgrading to Orio.

I've not yet tested the Bluetooth issue, but this seems to have resolved itself already.

Re: Problem bluetooth pairing

Badge10 — Fri, 22 Dec 2017 22:08:07 GMT

I'm having the same issue with the Bluetooth drop out. Did you manage to resolve it by chance?

Re: Problem bluetooth pairing

Goliver004 — Sun, 24 Dec 2017 11:50:18 GMT

Unfortunately not. A recent system update has made the connection soemwhat more stable, but many of the usueful features that used to be present (eg talking messages, audio track information) are still not owrking at all.

Re: Problem bluetooth pairing

read — Sun, 24 Dec 2017 12:21:46 GMT

Having exactly the same problems. Bluetooth drop out and pairing, volume button, all since the latest update.

Barry

Re: Problem bluetooth pairing

Goliver004 — Wed, 27 Dec 2017 12:04:16 GMT

Latest system update has produced another steop backward, I now have to restart the phone in roder to play audio in the car. Phone connection seems to work normally