https://community.sony.com.mk/t5/xz-series/phone-not-working-after-software-update/m-p/3581517#M26389 <P>My phone is not working after the software update been switching on and off like crazy, what's going on???? Is there a way I can reverse the update?</P> Sat, 16 Dec 2017 19:15:20 GMT Bee5 2017-12-16T19:15:20Z https://community.sony.com.mk/t5/xz-series/phone-not-working-after-software-update/m-p/3581517#M26389 <P>My phone is not working after the software update been switching on and off like crazy, what's going on???? Is there a way I can reverse the update?</P> Sat, 16 Dec 2017 19:15:20 GMT https://community.sony.com.mk/t5/xz-series/phone-not-working-after-software-update/m-p/3581517#M26389 Bee5 2017-12-16T19:15:20Z https://community.sony.com.mk/t5/xz-series/phone-not-working-after-software-update/m-p/3581518#M26390 <P><A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1104039">@Bee5</A></P><P>I'd suggest that you perform a <A href="https://community.sony.co.uk/t5/c-sonymobile/software+repair+using+Xperia+Companion/pd-p/software_repair_2" class="lia-product-mention" data-product="190-1">software repair using Xperia Companion</A>. This will do a clean installation of the latest firmware and will also wipe your internal memory,&nbsp;so this also means you'll lose any data saved on the phone's memory (SD card content will not be affected). You need your phone charged and turned off before you start this process.</P><P>Follow the steps given in blue links, and keep us updated.</P> Sun, 17 Dec 2017 04:53:14 GMT https://community.sony.com.mk/t5/xz-series/phone-not-working-after-software-update/m-p/3581518#M26390 Qatrium 2017-12-17T04:53:14Z