topic Re: Sony xperia xz premium buttons stop working in XZ Series

Sony xperia xz premium buttons stop working

JakeTheDane1 — Fri, 03 Nov 2017 06:10:54 GMT

Hey every one, so my volume buttons and camera buttons randomly stop registering any input, this hadn't occurred at any specific time tho, so I am not sure why I happens.

Restarting my phone makes them work again until they randomly stop again.

This started happening after the oreo update

Re: Sony xperia xz premium buttons stop working

witchypoo90 — Sat, 04 Nov 2017 18:28:41 GMT

My buttons have done exactly the same on my Xperia Xz premium since oreo upgrade and it is very annoying. It works on initial start up but then does not work after that. Do not want to have to send my phone for repair if it is something simple.

Re: Sony xperia xz premium buttons stop working

stanlykubrick — Sat, 04 Nov 2017 20:10:01 GMT

Since it only started after the Oreo update it must be software related. Does it do the same thing in Safe Mode? If yes, then did you try a factory reset? If you decide to do the factory reset then use the Xperia Companion from your PC to do the reset. My understanding is that it notonly resets the phone to factory standards but it actually downloads and uses a completely fresh install of the latest os... in this case Oreo.

Re: Sony xperia xz premium buttons stop working

JakeTheDane1 — Tue, 07 Nov 2017 11:50:24 GMT

I have noticed something else, my buttons do work while my screen is turned off, but not then the screen is lit

Re: Sony xperia xz premium buttons stop working

RWFxp1 — Tue, 07 Nov 2017 17:22:49 GMT

I thought that, I was the only one who is having this problem. This Oreo update broke more things than it fixed. My bluetooth devices don't interact with my phone anymore, the phone app keeps crashing, along with a few others. The volume buttons don't work as you said before, but I have keep restarting the phone, when it decides to not work. I even reset my phone, and deleted everything it still doesn't fix the problems. My warranty was to expire on 8/8/2018, now it's telling me, 6/14/2018 or 14/6/2018. What's up with that Sony? Hopefully they put out patches quickly. Don't be like Apple, Sony. Do it properly then send it out.

Re: Sony xperia xz premium buttons stop working

Uliwooly — Tue, 07 Nov 2017 17:42:24 GMT

@JakeTheDane @RWFxp1 @witchypoo90

Have you tested >>> safe mode as suggested by @StanleyKubrick ?

Re: Sony xperia xz premium buttons stop working

read — Tue, 14 Nov 2017 21:54:07 GMT

I'm having the exact same problem since Orio, but it's just the volume up button. All the other buttons are working fine, but rebooting doesn't necessarily make it work. I've systematically tried safe more, disabling apps, everything I can think of, and I can't find any causal link! Thinking of doing a factory reset from the PC to refresh it?

Re: Sony xperia xz premium buttons stop working

read — Mon, 27 Nov 2017 09:12:04 GMT

Hi,

I've now done a software repair and it didn't really help. Initially the volume up status didn't change, then started working, then stopped working again, then worked for three days, and now isn't working again.

The handset was working fine before the update and I had no problems with the volume up, down, or any other buttons on my phone, which I generally love. Having said that I had a similar problem with the headphone jack on my Z5 Premium after an update!

I need to know if this is software related as I'm disabled and rely heavily on my phone.

Could someone please get back to me?

Barry Robinson

Re: Sony xperia xz premium buttons stop working

najodleglejszy — Mon, 27 Nov 2017 09:21:22 GMT

@Barrywrobinsonhave you tried rebooting to safe mode to see if anything changes? safe mode temporarily disables third party so if the button works fine when you boot to it, then the issue is most likely caused by some app you've installed.

Re: Sony xperia xz premium buttons stop working

JakeTheDane1 — Tue, 28 Nov 2017 08:16:49 GMT

Hey guys! I actually found the solution for the issue my self.

I found out that it was an accessibility option which was messing stuff up, so go to setting -> Accessibility -> Disable switch access and TalkBack, and suddenly it all works again

Re: Sony xperia xz premium buttons stop working

Kirariff89 — Tue, 28 Nov 2017 11:26:45 GMT

Hi JakeTheDane
i try to turn off switch access and it works!!!
funny part is this Switch Access pops out when ever i restart my phone after the update.
Didnt realize this was the caused for the volume button not to register.

Re: Sony xperia xz premium buttons stop working

NMLam — Tue, 26 Dec 2017 23:33:04 GMT

I've tried keyboard & switch test in service menu *#*#7378423#*#* but volume up button didn't work, for both normal mode & safe mode.

😠😠😠

Re: Sony xperia xz premium buttons stop working

read — Tue, 26 Dec 2017 23:59:15 GMT

Hi,

This is definitely the update! The first update broke my phone [volume up], -the next one fixed it, and this one has broken it again 😡😡😡

Barry

Re: Sony xperia xz premium buttons stop working

read — Thu, 28 Dec 2017 09:01:03 GMT

I had tbe exact same problem after the first update. The button didn't pass any of the hardware tests. Then after the next update it worked perfectly. Unless you've dropped your phone it's more than likely a software issue, but I've not been able to identify what's causing it. There's got to be something specific or it would be affecting everyone!

Barry

Re: Sony xperia xz premium buttons stop working

Nate4 — Sat, 06 Jan 2018 22:22:25 GMT

I have the same issue. Tried full factory reset and software repair. Lost some data in the process, despite backing it all up on Xperia Companion. Problem is still there...

Re: Sony xperia xz premium buttons stop working

read — Sat, 06 Jan 2018 22:57:34 GMT

I'm hoping that it's a subsystem that's not caught up with the new OS, or that there'll be another update to fix it.

Re: Sony xperia xz premium buttons stop working

redgirl — Tue, 13 Feb 2018 03:47:32 GMT

thanks!

Re: Sony xperia xz premium buttons stop working

Levi_ — Mon, 18 Jun 2018 13:44:55 GMT

I've had the same problem I. Thought it was because a few days before I regrettably dropped my Sony it has a hard case so it wasn't dameged but reading these see to fit better. mine worked fine also before the update and now struggles to register the vol up and down buttons, it won't register my up button at all and the down button throws its hissy fits

Re: Sony xperia xz premium buttons stop working

RJH55 — Sun, 04 Aug 2019 04:37:16 GMT

Found the problem. I noticed the power button stopped working after the phone was in my back pocket of my jeans. There was obviously pressure on the screen that caused the issue. I had the power button replaced and the problem came back a few months later. I was silly enough to buy a new XZ premium because I really like the phone and it happened again a few months later to the new phone.

I tried resetting both phones back to factory settings and that didn't fix the issue.

Then I found that if I apply pressure on the screen with my thumb, the power button started working again. Worked on my other XZ as well!!!!!!!

If it stops working again (because I've had the phone in my back pocket) I just press hard on the screen and it starts working again.... YAYYYY

Re: Sony xperia xz premium buttons stop working

tjkiran — Thu, 03 Oct 2019 16:02:18 GMT

i had purchased my xperia xz premium from dubai and it was working good, till the power button stops working. now i am facing the difficulty of power button and volume button and also stopped its work since from past 15 days.

any solution for the same to get re operative without any change in hardware buttons.