topic Re: phone drops network connection in XZ Series

phone drops network connection

rayvin400 — Mon, 07 Aug 2017 01:18:47 GMT

I don't really know what to do. Up until 3 weeks ago I didn't have this issue. Every time I'm traveling around my area there are certain areas where the phone will just lose all network connections. This happened before, however now the phone will not pick the connection back up unless I restart the phone (Ive waited for hours, to see if it would pick it up again on its own). Every time I restart it, the connection is fine and working.

Re: phone drops network connection

CameronT — Tue, 08 Aug 2017 00:37:47 GMT

Hi @rayvin400,

If it is only dropping in certain areas it is most likely due to the the network. I recommend you try another SIM card in your phone and check with your network to see if those areas are poor signals.

In your Settings > More > Mobile Networks > Preferred network type, make sure you are set to LTE Preferred.

Re: phone drops network connection

rayvin400 — Tue, 08 Aug 2017 02:11:06 GMT

the main problem is that the phone wont pick up network on its own after it drops. Ive had other phones and they all pick it back up after the phone is in signal range again- however this one will not. Although it used to.

Re: phone drops network connection

stanlykubrick — Tue, 08 Aug 2017 15:52:14 GMT

Seeing how LTE is almost always weaker than 3G my personal recommendation is to set your signal to 3G as the preferred.

Settings > More > Mobile networks > Preferred network type then choose WCDMA (preferred) /GSM

If you have no need for data while talking on the phone then give this a try and see if it reconnects to the signal on its own. If it does then your LTE=4G signal is too weak for it to pick it up on its own, and it is not automatically dropping down to 3G as it should.

Re: phone drops network connection

XperiaSg — Thu, 10 Jan 2019 04:42:16 GMT

This has been happening to me for some time. I have needed to re-start the phone 10 times a day.

Yesterday, I took out the SIM card holder and then blew into the empty slot until I could feel the air coming out of the sides of the phone.

Seems to work . Since yesterday, I have not had a problem.