topic Re: Cannot access the device without Google email in XZ Series

Cannot access the device without Google email

EmmaDu — Tue, 01 Aug 2017 10:02:45 GMT

Hi, there.

I keep trying from yesterday to put my google account and password so I can get the device started but cannot succeed in doing that as it keeps saying "unable to sign in to device due to a recent password changed. Please try and sign in in 24 hrs after the password change was performed". Can anybody know why this is happening. I tried to see if google has some errors, but it is not the case and I am logged in on my other device and it is working properly, as well as on my laptop.So i don't understand. otherwise I'm gonna need to send the phone back.

Please help me.

Re: Cannot access the device without Google email

Qatrium — Tue, 01 Aug 2017 10:25:40 GMT

@EmmaDu

It is some added security measure by Google, and it requires a lot of patience. Simply you need to leave your phone off for at least 24 hours, any attempts during this period may reset the counter to a new 24 hours. Take a look on this on Google's forum:

https://productforums.google.com/d/msg/gmail/wzdCV4SBQ3o/f8lo7NoNAgAJ

Re: Cannot access the device without Google email

EmmaDu — Wed, 02 Aug 2017 07:26:44 GMT

Thanks a lot for your response. That confirmed what I already know and gave confidence. Take care!