topic Re: Muted when charging in XZ Series

Muted when charging

Dg7 — Tue, 31 Oct 2017 18:34:53 GMT

Whenever my new phone is on charger, after about 30s the phone goes to 'mute'. The icon has the bell crossed out. It is not dnd and not vibrate. But I am on call overnight for medical emergencies so this is not funny.

Re: Muted when charging

Uliwooly — Tue, 31 Oct 2017 18:41:54 GMT

@Dg7

Perhaps it's set up as automatic

settings > sounds > do not disturb > check here and report back

Re: Muted when charging

Dg7 — Tue, 31 Oct 2017 18:44:39 GMT

1)not set to automatic

2)the state is not dnd. It is mute

Re: Muted when charging

Uliwooly — Tue, 31 Oct 2017 18:57:42 GMT

@Dg7

could you post a screenshot of that window?

Re: Muted when charging

Uliwooly — Tue, 31 Oct 2017 19:10:44 GMT

@Dg7

I've removed your last post I don't see why the animosity, I'm trying to help you, but perhaps you might want to contact Sony directly >>> Local support

Re: Muted when charging

Dg7 — Tue, 31 Oct 2017 19:12:49 GMT

I've described the situation clearly. I don't see how an image will help you.